Instructional Designer

Bengaluru, KA
Customer Growth – Customer Growth Operations /
Full Time /
Ushur is transforming the way enterprises communicate and engage with customers. Fueled by consumer’s self-service demands, enterprises are modernizing customer engagement and experience models. Ushur is fast becoming the platform of choice for Customer Experience Automation™, enabling these enterprises to leapfrog their digital native counterparts and deliver delightful customer and employee experiences. With cutting-edge Conversational AI, Machine Learning and Intelligent Process Automation technologies, Ushur has enabled Fortune 100 enterprises including some of the world’s most well known brands in healthcare, insurance, banking and financial services sectors to automate their customer engagement. Cloud-native, 100% no-code and purely workflow-driven, Ushur empowers citizen developers within business operations teams to build AI-powered, fully-automated and omni-channel experience to digitally transform customer journeys end-to-end.


    • The Customer Growth team at Ushur drives adoption and value realization for Ushur customers. This is a full time role for an Instructional Designer, located in Bengaluru. The Instructional Designer will be responsible for designing and developing innovative learning solutions that drive learning outcomes. This will include creating learning objectives, developing learning plans, and designing and developing learning content. The role also includes working collaboratively with team members to deliver engaging and highly effective learning experiences.


    • Conduct research on assigned projects to develop a project framework and basic understanding of the subject matter.
    • Create or collaborate with subject matter experts (SMEs) to develop content, including text, multimedia elements (such as videos, images, and audio), interactive elements, and assessments.
    • Design user interfaces that are intuitive, visually appealing, and conducive to learning, ensuring ease of navigation and accessibility for all learners.
    • Identify required conceptual procedural content, content sequencing, flow of information, and relevancy of media, using the instructional design models like ADDIE (Analyse, Design,  Development, Implementation & Evaluation).Develop and integrate content, and materials, to meet detailed design, and standards, and support the overall learning goals and objectives in either e-learning, ILT, or vILT deliveries.
    • Review deliverables for completeness, compliance with standards, and consistency with the detailed design before delivery.
    • Gather feedback from learners and stakeholders, analyze data on learning outcomes and user engagement, and iteratively improve the deliverables solution over time.
    • Evaluate course assessment results and identify continuous improvement areas and enhancements based on lessons learned; modify process steps as appropriate for client situations.
    • Stay updated on emerging trends, best practices, and technologies in instructional design and e-learning to enhance your skills and expertise continuously.

Skills & Experience:

    • A degree in Education, Instructional Design, or related field, or equivalent work experience
    • Familiarity with eLearning software such as Atomi Active Presenter (Preferred), Captivate, Articulate Storyline, and Lectora.
    • Training and Development and Curriculum Development skills
    • Proficient in organizing complex information for learner accessibility.
    • Continuous learning mindset and a proactive mindset towards working and building up working relations.
    • Creative thinking about the best learning solution.
    • Driven, self-motivated, enthusiastic, and with a “can do” attitude
    • Prior experience in a fast-based startup/SaaS based products ecosystem would be an added bonus

Why Join us?

    • We are passionate about Ushur, our product, and helping our employees grow and develop their careers in a caring, collaborative environment. We offer a very competitive compensation plan with flexibility and a healthy work-life balance.