Senior Solution Consultant
Remote
Customer Growth – Solution Consulting /
Full Time /
Remote
Description
Ushur is transforming the way enterprises communicate and engage with customers. Fueled by consumer’s self-service demands, enterprises are modernizing customer engagement and experience models. Ushur is fast becoming the platform of choice for Customer Experience Automation™, enabling these enterprises to leapfrog their digital native counterparts and deliver delightful customer and employee experiences. With cutting-edge Conversational AI, Machine Learning and Intelligent Process Automation technologies, Ushur has enabled Fortune 100 enterprises including some of the world’s most well known brands in healthcare, insurance, banking and financial services sectors to automate their customer engagement. Cloud-native, 100% no-code and purely workflow-driven, Ushur empowers citizen developers within business operations teams to build AI-powered, fully-automated and omni-channel experience to digitally transform customer journeys end-to-end.
The Solution Consulting team at Ushur works as a bridge between customers, sales, product and consulting teams to ensure the successful sale, onboarding, expansion and renewal of our customers. As an Ushur Sr Solutions Consultant, you’ll be responsible for supporting our sales team and helping our customers maximize the benefits of Ushur. This includes scoping and designing end-user and customer automation journeys using state of the art Artificial Intelligence, and data science. You will be a key player in the customer technical discovery process, providing the best recommendations for customer initiatives and support for deployments at large accounts often performing sales presentations and demonstrations. This senior level role will work on a significant customer portfolio including large, complex customers. They will also share responsibility for improving lifecycle processes, metrics, and tools.
Responsibilities
- Interfacing with customers and sales teams to recommend intelligent automation solutions, help solve problems and learn new opportunities for product enhancements.
- Work as a trusted advisor to client to help them meet their strategic business goals with our technology.
- From discovery to implementation, the senior solutions consultant is providing customers and sales team with ongoing technical support to help close deals.
- Build relationships with client to build presence in accounts and impact successful outcomes.
- Scoping and specifying complete process and conversation AI solutions.
- Handling customer technical discovery process, providing the best recommendations for customer initiatives and support for deployments at large accounts often performing sales presentations and customized product demonstrations.
- Creating Proofs-of-Concept for prospects including uncovering technical needs, deploying product, managing POC milestones and issues, answering security and implementation questions.
- Provide demonstrations of product solutions, answering customer questions and capturing technical discussions.
- Working alongside our clients’ teams to configure the Ushur product, ensure that the information in Ushur is accurate, train key users, and provide guidance on how best to use the tools.
Requirements
- Minimum of 8 years of IT or related experience with 4 years (of the total required 8 years of experience) in solution consulting with a mid-to-large SaaS enterprise solutions company or similar experience. Insurance industry experience preferred.
- Knowledge in selling and supporting high-end solutions that involve both line of business and IT ownership.
- Excellent verbal, written, and presentation skills with a comfort level in executive-level presentations.
- Comfortable functioning in a thought leadership capacity.
- Confident in providing direction and guidance to the client to achieve their goals.
- Strong consultative, analytical, and communication skills needed to listen to, understand, and anticipate client needs (business and IT).
- Experience with modern project management tools like Jira or Asana
- Hands-on experience in the development of software proof of concepts
- Experience engineering software systems of medium-to-large scope and complexity
- Familiarity with cloud services, preferably Amazon AWS
- Familiarity with REST APIs and Postman tool is essential
- Past experience in no-code/low-code systems, NLP/NLU desirable
- Ability to juggle multiple projects with complex tasks
- Experience working with complex, multi-divisional, multi-geographical customers
- Ability to deliver quality training & product coaching both in person and over the phone
- Proven effectiveness at leading and conducting executive training sessions, meetings, and workshops (often remotely)
- Passion for technology and for being a part of a fast-growing SaaS startup where we move quickly and wear many hats
- Flexible approach, able to operate effectively with uncertainty and change
- Driven, self-motivated, enthusiastic and with a “can do” attitude
- Strong Leadership skills
- Ability to travel domestically and internationally 50% of time
Compensation:
The pay range for this position is $140,000 to $150,000 however, base pay offered may vary depending on skills, experience, job-related knowledge and location.
Benefits
Great Company Culture. We pride ourselves on having a values-based culture that is welcoming, intentional, and respectful. Our internal NPS of over 65 speaks for itself - employees recommend Ushur as a great place to work!
Bring your whole self to work. We are focused on building a diverse culture, with innovative ideas where you and your ideas are valued. We are a start-up and know that every person has a significant impact!
Rest and Relaxation. Unlimited PTO, wellness days, paid holidays, and more!
Health Benefits. Comprehensive health, dental, and vision. We offer a variety of plans to meet the needs of you and your loved ones.
We care about your Future. Access to 401(k) so you can contribute and generous stock options.
Keep learning. One of our core values is Growth Mindset - we believe in lifelong learning. Whether you are a previous student, or currently enrolled in higher education, we can help cover some of those expenses and support your ongoing development and career growth.
Flexible Work. In-office, work-from-home, or hybrid, depending on position and location. We seek to create an environment for all of our employees where they can thrive in both their professional and personal lives.
