Associate Technical Consultant
Remote
Customer Growth – Solution Consulting /
Full Time /
Remote
Description
Ushur is transforming the way enterprises communicate and engage with customers. Fueled by consumer’s self-service demands, enterprises are modernizing customer engagement and experience models. Ushur is fast becoming the platform of choice for Customer Experience Automation™, enabling these enterprises to leapfrog their digital native counterparts and deliver delightful customer and employee experiences. With cutting-edge Conversational AI, Machine Learning and Intelligent Process Automation technologies, Ushur has enabled Fortune 100 enterprises including some of the world’s most well known brands in healthcare, insurance, banking and financial services sectors to automate their customer engagement. Cloud-native, 100% no-code and purely workflow-driven, Ushur empowers citizen developers within business operations teams to build AI-powered, fully-automated and omni-channel experience to digitally transform customer journeys end-to-end.
The Role
The Solution consulting team at Ushur works as a bridge between customers, sales, product and engineering teams to ensure the successful sale, onboarding, expansion and renewal of our customers. As an Ushur Associate Technical Consultant, you’ll be responsible for supporting our solution consulting and sales team to help our customers maximize the benefits of Ushur. This includes scoping and designing end-user and customer automation journeys using state of the art Artificial Intelligence, and data science. The position as an Associate Technical Consulting is at the heart of the Sales Consulting team, driving the business forward and shaping the success of our customers. This role is a great position to start your career in sales. The Associate Technical Consultant role will carry a one-year to 18-month growth plan allowing you to promote into either a presale solution consultant role or an implementation technical consultant role
Responsibilities
- Become a power user of the Ushur Platform and be able to respond to functional and technical elements
- Provide basic client-facing demonstrations
- Analyze and draft detailed RFx responses
- Provide the Sales Consulting team documentation and configuration assistance during Proof of Concept (POC's)
- Building components for and supporting demonstrations of product solutions, helping answering customer questions and capturing technical discussions
- Supporting product development, bugs using Asana and Jira
Requirements
- 1-2 years experience in a consulting company or mid-to-large SaaS enterprise solutions company or similar experience.
- 1-2 years of experience in sales preferred
- B.S. in Computer Science or relevant field
- Startup DNA is a must: willing and able to do "whatever it takes" with motivation to find solutions rather than admire the challenge
- Customer-first behavior
- Strong verbal, written, and presentation skills
- Familiarity with cloud services, preferably Amazon AWS
- Familiarity with REST APIs and Postman tool
- Passion for technology and being a part of a fast-growing SaaS startup where we move quickly and wear many hats
- Flexible approach, able to operate effectively with uncertainty and change
- Driven, self-motivated, enthusiastic and with a “can do” attitude
- 25% travel required
Compensation:
The pay range for this position is $80,000 to $100,000 however, base pay offered may vary depending on skills, experience, job-related knowledge and location.
Benefits
Great Company Culture. We pride ourselves on having a values based culture that is welcoming, intentional, and respectful. Our internal NPS of over 65 speaks for itself - employees recommend Ushur as a great place to work!
Bring your whole self to work. We are focused on building a diverse culture, with innovative ideas where you and your ideas are valued. We are a start up and know that every person has a significant impact!
Rest and Relaxation. Unlimited PTO, paid holidays, and more!
Health Benefits. Comprehensive health, dental, and vision. We offer a variety of plans to meet the needs of you and your loved ones.
We care about your Future. Access to 401(k) so you can contribute and generous stock options.
Keep learning. One of our core values is Growth Mindset - we believe in lifelong learning. Whether you are a previous student, or currently enrolled in higher education, we can help cover some of those expenses and support your ongoing development and career growth.
Flexible Work. In-office, work-from-home, or hybrid, depending on position and location. We seek to create an environment for all of our employees where they can thrive in both their professional and personal lives.
