System Architect
Bengaluru, KA
Customer Success – Professional Services /
Full Time /
Hybrid
About Ushur :
Ushur delivers the world’s first Customer Experience Automation platform built specifically for regulated industries. Purpose-built for delivering ideal self-service, Ushur infuses intelligence into digital experiences for the most delightful and impactful customer engagements. Equipped with guardrails and compliance-ready infrastructure, Ushur powers vertical AI Agents for healthcare, financial services and insurance use cases.Designed for rapid code-less deployment with flexible, advanced capabilities for IT and business teams, enterprises can transform customer and employee journeys at scale in the fastest time to value.
Role
- We are seeking a highly experienced and hands-on System Architect to lead and scale the architectural backbone of Ushur's platform. This individual will play a key role in shaping the technology strategy, driving system-level decisions, and ensuring alignment across engineering, product, and customer-facing teams.
Role and Responsibilities
- Core Architecture - Define and lead system-level architecture, ensuring scalability, security, performance, and maintainability across our SaaS platform.
- Design low-latency, high-throughput backend systems optimized for horizontal scaling and resilience.
- Lead decisions on backend frameworks, programming languages, and platform infrastructure-balancing innovation and long-term supportability.
- Architect RESTful APIs and microservices using modern principles and event-driven patterns.
- Ensure secure integration patterns for customer-facing and internal solutions, aligned with industry compliance (e.g., HIPAA, SOC 2).
- Drive adoption of cloud-native principles, leveraging container orchestration (e.g., Kubernetes) and managed services (AWS preferred).
- Maintain comprehensive architecture documentation, including UML diagrams, design guidelines, and integration specifications.
- Recommend tools, frameworks, and platforms to evolve Ushur's technical capabilities.
- Collaboration & Leadership - Collaborate with executive leadership to define the long-term architectural roadmap aligned with business goals. -
- Act as the technical thought partner to Product Management, Professional Services, Security, and Engineering.
- Mentor engineering teams by modeling strong software design principles, promoting continuous learning and architectural awareness. -
- Champion cross-team alignment and design governance across multiple ongoing product and services projects.
- Serve as the go-to authority on platform stack, DevSecOps, scalability tradeoffs, and technology choices.
- Contribute to proposal development, solutioning workshops, and technical pre-sales when needed for strategic customer engagements. -
- Promote a culture of agility, innovation, and accountability across the development lifecycle.
- 10+ years of professional experience in backend-focused software design and architecture.
- Deep expertise in at least two programming languages (e.g., Java, Node.js) and related backend and frontend frameworks.
- Strong hands-on experience with: - Cloud platforms (AWS preferred, Azure/GCP exposure welcome) - CI/CD pipelines and DevOps practices
- Linux environments and containerization (Docker/Kubernetes) - NoSQL databases (e.g., MongoDB)
- Proficiency in: - RESTful API design and microservice architecture
- Event-driven design and distributed systems
- Multi-tier, enterprise-grade application architecture
- YAML, Swagger/OpenAPI documentation
- Exposure to cybersecurity principles, including threat modeling, secure design, and penetration testing.
- Experience building or guiding infrastructure for performance monitoring, data protection, and business continuity.
- Skilled in producing high-quality technical diagrams, system designs, and architectural documentation.
- Comfortable troubleshooting high-priority production issues and guiding teams toward root-cause resolution.
- Awareness of industry trends, emerging technologies, and open-source tools to enhance developer productivity.
Qualifications
- Bachelor's or Master's degree in Computer Science, Software Engineering, or related field.
- Experience overseeing architectural direction across multiple concurrent projects.
- Preferred: Certifications in cloud platforms (e.g., AWS Solutions Architect), Java, or relevant backend technologies.
Nice-to-Haves
- Familiarity with enterprise architecture frameworks (e.g., TOGAF).
- Experience in regulated industries (healthcare, insurance, or financial services).
- Understanding of user experience (UX) principles for architecting customer-facing systems.
- Experience with observability stacks (e.g., Prometheus, Grafana).
Benefits
- Great Company Culture. We pride ourselves on having a values-based culture that is welcoming, intentional, and respectful.
- Bring your whole self to work. We are focused on building a diverse culture, with innovative ideas where you and your ideas are valued. We are a start-up and know that every person has a significant impact!
- Rest and Relaxation. 20 days of flexible leaves per year, Monthly Wellness Day (aka a day off to care for yourself) and more!
- Health Benefits- Preventive health checkups, Medical Insurance covering the dependents, wellness sessions, and health talks at the office
- Keep learning. One of our core values is Growth Mindset - we believe in lifelong learning. Certification courses are reimbursed. Ushur Community offers wide resources for our employees to learn and grow.
- Flexible Work. In-office or hybrid working model, depending on position and location. We seek to create an environment for all our employees where they can thrive in both their profession and personal life.
Why join us?
- We are passionate about Ushur, our product, and helping our employees grow and develop in their career in a caring, collaborative environment. We offer a very competitive compensation plan & stock options for the ideal candidates.
