Ushur is transforming the way enterprises communicate and engage with customers. Fueled by consumer’s self-service demands, enterprises are modernizing customer engagement and experience models. Ushur is fast becoming the platform of choice for Customer Experience Automation™, enabling these enterprises to leapfrog their digital native counterparts and deliver delightful customer and employee experiences. With cutting-edge Conversational AI, Machine Learning and Intelligent Process Automation technologies, Ushur has enabled Fortune 100 enterprises including some of the world’s most well known brands in healthcare, insurance, banking and financial services sectors to automate their customer engagement. Cloud-native, 100% no-code and purely workflow-driven, Ushur empowers citizen developers within business operations teams to build AI-powered, fully-automated and omni-channel experience to digitally transform customer journeys end-to-end.

● Overview of the product architecture and technical leadership

● Actively seek, evaluate, and influence architecture decisions and technology roadmap.

● Helping creatively solve business problems by supporting the necessary platform infrastructure

● Be the go-to person for infrastructure, security and technology stack in general

● Be in touch with current frameworks and be influential in all choices related to backend

technology choices

● Contribute to ideation, proposals for secure custom integrations, and customer facing solutions

and help with implementation.

● Collaborate with team members and stakeholders to determine best practices and requirements

for software

● Lead by example with a strong sense of feature ownership, agility and an urge for continuous

learning

● Troubleshoot coding problems quickly and efficiently to ensure a productive workplace

● Maintain product architecture documentation, illustrations and guidelines

● 10-15 years of professional software design and development with hands on back-end

implementation experience

● Experience with more than one programming language like Java, NodeJS with backend and

frontend frameworks is required

● Experience in designing low-latency and highly scalable backend infrastructure

● Experience with designing systems with Kubernetes or other open source container orchestration

system

● Strong programming skills in designing and implementing multi-tier applications

● RESTful API & micro-service design and development, event-driven architecture experience

● Proficiency working in Linux environment

● Strong Software development fundamentals, architecture styles and patterns and problem-solving

skills

● Good understanding and experience with web applications, cyber security and open source

technologies

● Exposure to vulnerability and penetration testing

● Excellent verbal and written communication, strong organisational skills and attention to detail

● Experience with creating architectural diagrams and design documentation using UML

● Experience overseeing product development with multiple projects ongoing simultaneously

● Experience with NoSQL databases like MongoDB along with AWS/Azure/GCP environment

● Awareness of tools and techniques to achieve network security, data protection and business

continuity

● A postgraduate or bachelors degree in computer science or software systems

● Professional programs certification in Java and others is preferred

● Familiarity with YAML/Swagger

● A good sense of user experience