Sr Customer Success Lead
Remote
Sales – Sales Support /
Full-Time /
Remote
Make a difference here.
UltraViolet Cyber is a leading platform-enabled unified security operations company providing a comprehensive suite of security operations solutions. Founded and operated by security practitioners with decades of experience, the UltraViolet Cyber security-as-code platform combines technology innovation and human expertise to make advanced real-time cybersecurity accessible for all organizations by eliminating risks of separate red and blue teams.
By creating continuously optimized identification, detection, and resilience from today’s dynamic threat landscape, UltraViolet Cyber provides both managed and custom-tailored unified security operations solutions to the Fortune 500, Federal Government, and Commercial clients. UltraViolet Cyber is headquartered in McLean, Virginia, with global offices across the U.S. and in India.
Ultraviolet is currently seeking a Senior Customer Success Lead to join our dynamic team. In this role, you will play a critical part in ensuring the success and satisfaction of our valued customers. With your expertise in customer support, problem-solving, and technical knowledge, you will have a direct impact on helping our customers achieve their desired outcomes.
Work You'll Do:
- Become the primary point of contact for assigned customers, building strong relationships and gaining a deep understanding of their goals and objectives.
- Act as a trusted advisor, providing guidance and best practices throughout the customer journey with our products or services.
- Build executive relationships with the client, understanding the needs of the CISO as well as the daily points of contact
- Collaborate seamlessly with cross-functional teams, including Sales, Product, and Engineering, to facilitate a smooth onboarding, implementation, and ongoing support process for customers.
- Proactively conduct regular check-ins and outreach to gain insights into customer needs, promptly address any issues, and identify opportunities for upselling or expansion.
- Deliver training sessions and engaging product demonstrations to customers, empowering them to effectively leverage our offerings and maximize their value.
- Take charge of troubleshooting and resolving complex issues, coordinating with internal teams as necessary, and ensuring timely resolutions to customer inquiries.
- Solicit and analyze customer feedback and usage data to identify trends, uncover valuable insights, and recommend improvements or new features that will enhance the overall customer experience.
- Keep a vigilant eye on customer health metrics, taking proactive measures to mitigate risks, prevent churn, and foster customer success.
- Stay updated on industry trends, product updates, and emerging technologies to provide customers with up-to-date guidance and solutions.
What You Have:
- 10+ Years of experience in Cybersecurity, ideally with program oversight and management experience.
- US Citizenship required
- Experience engaging with cybersecurity leadership to diagnose service outcomes
- Strong understanding of Security Operations, vulnerability management, and relevant cybersecurity KPIs
- Experience with pre-sales or post-sales support of a technology product or service
- Experience translating technical requirements to business objectives
- Average of 20% Travel annually - must be comfortable traveling on occasion based on customer
Benefits at UltraViolet Cyber!
- 401(k), including an employer match of 100% of the first 3% contributed and 50% of the next 2% contributed
- Medical, Dental, and Vision Insurance (available on the 1st day of the month following your first day of employment)
- Group Term Life, Short-Term Disability, Long-Term Disability
- Voluntary Life, Hospital Indemnity, Accident, and/or Critical Illness
- Participation in the Discretionary Time Off (DTO) Program
- 11 Paid Holidays Annually
$125,000 - $150,000 a year
Position is eligible for $10K bonus based on company and individual performance.
UltraViolet Cyber maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect our company's differing products, services, industries and lines of business. Candidates are typically placed into the range based on the preceding factors
We sincerely thank all applicants in advance for submitting their interest in this position. We know your time is valuable.
UltraViolet Cyber welcomes and encourages diversity in the workplace regardless of race, gender, religion, age, sexual orientation, gender identity, disability, or veteran status.
If you want to make an impact, UltraViolet Cyber is the place for you!
