ORM/SERM Specialist
Kyiv
United Tech – Marketing /
Full-time /
Remote
Join United Tech as an ORM/SERM Specialist! Unlock your potential by shaping the way the world sees top-tier brands. You will play a pivotal role in crafting and launching reputation-management processes from the ground up. Your work will directly influence brand image and trust
About the product: It is a web communication platform connects users worldwide with a wide range of features. Launched in 2020, it has passed all MVP testing stages and attracts a growing number of long-term users. The platform enables 24/7 communication and content sharing without compromising performance or user experience. With a focus on high-load handling, excellent UX/UI, and a unique monetization strategy, we offer a top-tier product in the market. Our global goal is to become a top 5 international social networking service, with plans to expand into Latin American and Asian markets
In this role, you will
- Own and maintain company brand pages on review platforms: keep information, visuals, and updates fresh and engaging
- Respond promptly to new reviews, both positive and negative, and work with customers to resolve issues and foster goodwill
- Monitor branded search results, suppress negative content by promoting positive or neutral assets, and ensure our narrative comes through first
- Engage in brand-related conversations on forums (Reddit, Quora, etc.) to build and reinforce a positive public perception
- Design and implement strategies that encourage satisfied customers to leave reviews, using creative incentives and mechanics
- Analyze reviews and brand mentions regularly to uncover recurring pain points or service gaps
- Synthesize insights into clear recommendations for internal teams (support, product, etc.) to enhance overall customer experience
- Report on reputation trends, measure the impact of your initiatives, and track sentiment shifts over time
It’s all about you
- 1.5 - 2 years of hands-on experience as an ORM/SERM Specialist
- Background in American brands or products
- Proven track record in developing ORM/SERM strategies
- Solid understanding of SEO principles
- Experience managing multiple brand portfolios simultaneously
- Familiarity with other digital marketing channels
- Skilled in navigating and contributing to online forums (Reddit, Quora)
- English proficiency at B2 level or higher
- Result-oriented mindset with a focus on measurable outcomes
- Strong communication skills and ability to build relationships
- Structured thinker who can break down complex problems into clear actions
What we offer
- Care and support:
- 20 paid vacation days, 15 sick days, and 6 additional days off for family events
- 100% medical insurance coverage
- Sports and equipment reimbursement
- Team building events, corporate gifts, and stylish merch
- Financial and legal support
- Position retention and support for those who join the Armed Forces of Ukraine
- Participation in social initiatives supporting Ukraine
- Comfortable working environment:
- Work from our Kyiv hub or remotely with a flexible schedule
- Workspace rental reimbursement in other cities and abroad
- Modern equipment or depreciation of your own tools
- Investment in your future:
- Collaborate with a highly-skilled team of Middle & Senior professionals, sharing practical cases and expertise in the social networking niche
- 70% of our heads and leads have grown into their roles here – so can you!
- Performance-oriented reviews and Individual Development Plans (IDPs)
- Reimbursement for professional courses and English classes
- Corporate library, book club, and knowledge-sharing events
Hiring process
- Intro call
- Technical Interview
- Test task
- Final Interview
- Reference check
- Offer
