Engagement Manager

New York
Client Solutions /
Full-Time (Remote-Friendly) /
Remote
The Role
As an Engagement Manager at Valence you will be a crucial member of our Client Solutions team, working closely with our leaders to deploy our teams tools and AI-powered coaching products at the world's biggest companies like Coca-Cola, Nestle, General Mills, AstraZeneca and more. Your work will directly influence the future of our product, driving strategic initiatives and fostering deep relationships with top-tier clients. This position requires professionals with consulting experience who can navigate complex client environments, execute consultative methodologies, and set - and achieve - ambitious growth goals.

Why Valence
Valence is a Series A B2B SaaS company backed by Insight Partners, pioneering the first generative AI leadership coach for large enterprises. Our mission is to transform learning and development at the world’s biggest companies, helping them work better together. Featured in Harvard Business Review, our clients include Coca-Cola, Nestlé, General Mills, ServiceNow, AstraZeneca, Experian, and Bristol Myers Squibb.

What You'll Do

    • Own the successful deployment of our tools (gen AI) within Fortune 500 enterprise clients.
    • Meet/exceed financial and strategic business targets related to held accounts.
    • Build and manage strategic client relationships across all levels of leadership.
    • Embed deeply in clients from a relationship and programmatic perspective, with strong use cases.
    • Expand our footprint within a client, with usage and revenue increases YoY.
    • Execute a consultative methodology to drive client behavior change against priorities.
    • Collaborate on the presale processes, including piloting, alongside the Sales team.
    • Lead contract renewal processes, with support from the VP of Sales on negotiations.
    • Manage the contracting and invoicing processes alongside our operations team.
    • Contribute to product improvements leveraging deep understanding of client needs.
    • Identify new opportunities to expand our platform’s impact at our existing clients
    • Expanding knowledge of machine learning, trust & ethics in AI, successful integration and our clients’ industries in general. This is an evolving space.

What We’re Looking For

    • 4+ years of professional experience in Investment Banking or Consulting. Track record of client servicing excellence and high quality delivery for complex senior clients.
    • Relationship building. Experience building strategic relationships that drive change according to shared priorities. 
    • High-velocity execution. Rapidly translate ideas and strategies into the right outcomes, adapting to changing circumstances with agility.
    • Problem-solving mindset. Ability to diagnose a variety of problems, break them down into manageable pieces, and put them back together in an impactful way. 
    • Strong collaboration. Proven ability to collaborate with busy leaders at all levels, including the C-Suite, to drive initiatives forward.
    • Strong organizational abilities.  Proven ability to keep the moving parts of many workstreams on track; natural attention to the small details that make for great experiences.
    • Exceptional communication skills. Outstanding verbal and written communication skills, including the ability to adjust styles to the audience.
    • Analytical abilities. Comfort with data (Excel) to organize information in a value-added way.
    • Self-motivated, adaptable, and resilient. Highly motivated and self-driven, with a strong desire to exceed expectations. A natural sense of urgency and not easily deterred by roadblocks.
    • Growth mindset. Willingness to embrace challenges, experiment and continuously learn through high-quality feedback and new workstreams.  
    • Passion for our size and stage. Clear motivations for wanting to join an Series A startup focused on generative AI, LLMs and ML and also the topic of Learning and Development, Teams. 

    • Please kindly note that this is not an entry level position.

What you'll get

    • Ownership of projects and strategic priorities regardless of seniority in our learning-focused environment.
    • Strong ties to the executive team, a culture of transparency and engagement with strategic decisions.
    • Options from day one, which means you will be on the ownership track right away.
    • Competitive salary and equity packages.
    • Comprehensive health coverage (medical, dental, and vision) from day 1.
    • Provision of anything you need to be successful -  learning tools, hardware, office equipment, software, access to a WeWork etc.
    • 401k optionality for US based employees
    • Generous PTO, company-wide R&R shutdowns and paid leave for parents. 
    • A WFH stipend, phone stipend and support to work in a We Work or other space as preferred.
Location and Work Environment
This role offers flexibility between remote work and co-location, based on your preference. Candidates must be comfortable working with colleagues in different time zones (ET and PT) and have valid travel documents without work authorization restrictions in the US.

Diversity and Inclusion
We are dedicated to creating a diverse and inclusive environment where everyone feels valued and supported. We encourage applications from candidates of all backgrounds and offer accommodations upon request throughout the hiring process. If you have any questions, please reach out to Allison Langille, Head of People, at jobs@valence.co.