Engagement Manager
New York, New York
Client Solutions /
Full-Time (Hybrid) /
Hybrid
Valence has built the only AI native coaching platform for enterprise, offering personalized, expert, and human-like guidance and support to any leader or employee. We’re not just talking about the future of work — we’re building it now, with the most innovative Fortune 500 companies across healthcare, financial services, manufacturing, and technology.
Our focus is on the problems that actually decide whether AI changes how organizations operate — the ones with no playbook, no obvious answers, and no guarantee of success. If you want to be part of the small group that defines how AI transforms the future at a global scale, this is your chance.
And this isn’t for everyone. We’re not looking for people who want predictability or incremental progress. We only want those who are restless at the edge of what’s possible, who get bored when things feel “done,” and who are driven to redefine what AI can mean for leaders, companies, and the world. Because at Valence, the work worth doing is the kind that redefines work itself.
The Role
As an Engagement Manager at Valence, you'll be at the heart of our mission to revolutionize leadership development through generative AI. You'll work hand-in-hand with global enterprises like Coca-Cola, Nestle, General Mills, Prudential and more to deploy the first-ever AI-powered coaching solution to their teams. You will be forging relationships, driving strategic initiatives, and directly influencing the evolution of our gen AI product. We're looking for someone who can navigate the complex landscapes of Fortune 500 companies to translate the potential of AI into tangible business outcomes.
About Valence
We're the only company pioneering leadership coaching for large enterprises in an AI-first way. Our mission is to transform how the world's biggest companies approach learning and development, helping teams work better together through AI-powered personalization that adapts to individual goals and organizational culture using the latest advances in machine learning and natural language processing.
We've been featured in Harvard Business Review, TIME, World Economic Forum, Financial Times, Forbes and an Inc. 5000 fastest-growing private companies in America. Our clients represent the most diverse and sophisticated enterprise AI implementations globally, including Coca-Cola, Delta, Nestlé, General Mills, ServiceNow, Schneider Electric, Deutsche Telekom, AstraZeneca, Prudential, CVS and Bristol Myers Squibb.
Working at Valence means you'll work directly with Fortune 500 technology leaders, building expertise through the most complex enterprise deployments while gaining insight into diverse organizational approaches to AI transformation. These aren't just any enterprise clients - they're the companies defining what AI-first business transformation looks like across every major industry.
What You'll Do
- Build and grow strategic client partnerships, engaging across all levels of leadership C Suite, Executive.
- Lead the consultative deployment of our generative AI tools within enterprise accounts, translating client goals into high-impact, scalable programs.
- Deliver on strategic and commercial goals, consistently meeting or exceeding revenue, usage, and expansion targets within your portfolio. Own the renewal and expansion process.
- Embed deeply within client organizations, becoming a programmatic partner and helping them unlock measurable value through clear use cases.
- Champion behavior change by guiding clients through our consultative methodology, aligning our platform with their most pressing priorities.
- Partner closely with Sales during pre-sale and pilot phases to shape solutions that convert interest into long-term engagement.
- Oversee contracting and invoicing, working hand-in-hand with our Operations team to ensure a seamless experience.
- Act as a client voice in product evolution, offering insights that help shape our roadmap and improve the user experience.
- Stay sharp in an evolving landscape—building working fluency in generative AI, trust & ethics in machine learning, and the nuances of our clients’ industries.
What We’re Looking For
- 4+ years of experience—in top-tier consulting, investment banking, or fast-paced, high-growth startups.
- Exceptional client-facing skills—with a proven ability to build trust and drive outcomes with senior stakeholders, including C-suite and executive leaders.
- Structured problem-solving ability—you can break down complex challenges, connect the dots, and craft solutions that drive results.
- Proven influence and execution—you know how to partner with busy executives, keep momentum across work streams, and make progress in environments where priorities shift fast.
- Strong operational instincts—including a knack for managing details that elevate the overall experience.
- Excellent communication skills—both written and verbal, with the ability to tailor your style to different audiences and settings.
- Comfort with data—especially in Excel, and the ability to organize and synthesize information to create clarity and add value.
- Bias for action—you’re self-motivated, solutions-oriented, and energized by challenges. You move quickly and don’t get discouraged by roadblocks.
- Growth mindset—you actively seek feedback and see every experience as a chance to learn and get better.
- A clear “why” for this stage and space—you’re excited by the opportunity to join an early startup at the forefront of generative AI, with a mission centered on learning, leadership, and team development.
What you'll get
- Ownership & Rapid Growth
- Outsized missions from day one, with direct responsibility for company-defining projects
- Work alongside the executive team with transparency into strategy and decision-making
- Influence on direction through real-time customer feedback and market insights
- AI-First Operator
- Work directly with cutting-edge AI models and next-generation platforms
- Build expertise in enterprise AI implementation across Fortune 500 companies and multiple industries
- Establish yourself as a recognized leader among peers in shaping how AI transforms work at a global scale
- Compensation
- Competitive salary including base + bonuses
- Comprehensive health coverage (medical, dental, vision) from day one
- Generous PTO, company-wide R&R shutdowns, and paid parental leave
- Retirement plan support for US and global employees
- Equity
- Meaningful ownership in a venture-backed company at a growth inflection point
- Financial upside that comes from scaling fast
- Top-up grants as we scale and you deliver exceptional performance — your compensation grows alongside your impact
- Top-Performing Culture
- A culture built for top talent: intensity to win, growth without limits, and a team that solves hard problems and celebrates big wins together
Learn more about us and meet our team here
Location and Work Environment
This role is 3 days a week (Tues - Thursday) minimum in office in Union Square. Candidates must be comfortable working with colleagues in different time zones (UK), and have valid travel documents without work authorization restrictions in the US.
Diversity and Inclusion
We are dedicated to creating a diverse and inclusive environment where everyone feels valued and supported. We encourage applications from candidates of all backgrounds and offer accommodations upon request throughout the hiring process. If you have any questions, please reach out to Allison Langille, Head of People, at jobs@valence.co.
