Solution Engineer (Pre-Sales)
Toronto / United States
Sales – Industry Solutions /
Full-Time /
Remote
ValGenesis is a leading digital validation platform provider for life sciences companies. ValGenesis suite of products are used by 30 of the top 50 global pharmaceutical and biotech companies to achieve digital transformation, total compliance and manufacturing excellence/intelligence across their product lifecycle.
Learn more about working for ValGenesis, the de facto standard for paperless validation in Life Sciences: https://www.youtube.com/watch?v=tASq7Ld0JsQ
As a Solution Engineer (Pre-Sales), you will be responsible for uncovering and understanding customer business issues and problems and finding solutions to resolve those challenges leveraging our technology platform. You will be responsible for having a deep understanding of our platforms and be able to articulate value of our tools. As a Solution Engineer, you will work collaboratively with both new logo account executives and strategic account partners within new and existing opportunities. This role required a deep understanding of our technology stack, excellent communication skills both verbal and written, and the ability to thrive in a fast-paced dynamic environment.
Responsibilities
- Conduct high-impact customer demos and workshops focused on business value and adoption of ValGenesis Process Lifecycle Suite (PLS – containing two applications iCMC & iCPV). adoption.
- Act as trusted advisor during pre-sales, helping clients translate regulatory and operational requirements into solution use cases.
- Serve as technical subject matter expert for pharma the life sciences industry, specifically for clients evaluating PLS adoption.
- Support client discovery sessions by gathering requirements and mapping them to ValGenesis workflows.
- Collaborate with Sales on RFPs, solution positioning and business case development.
- Collaborate with Product and Engineering teams to refine customer needs and provide feedback based on the product roadmap.
Requirements
- Bachelor’s or Master’s in Chem/Bio Engineering, Life Sciences or related technical field.
- 5+ years of experience in consulting, pre-sales, technical sales, or Quality/Compliance roles in pharma/biotech.
- Strong knowledge of regulatory frameworks (ICH Q8/Q9/Q10, FDA Process Validation, EMA Annex 15, etc), CMC data structures and CPV methodologies.
- Excellent presentation and storytelling abilities — able to communicate complex technical workflows in a way that resonates with executives, QA leaders, and scientists.
- Proven track record in delivering software demos, conducting workshops, and supporting enterprise SaaS sales cycles.
Nice to Have
- Exposure to pharma digital transformation projects, particularly in QRM, CPV, or digital validation.
- Experience with enterprise SaaS platforms (e.g., ValGenesis, Veeva, SAP, Oracle, etc.)
- Familiarity with AI/ML models in CPV, risk-based approaches, or predictive analytics.
- Experience implementing or supporting digitalization initiatives in pharma.
- Experience with statistical methods used for process monitoring and control
- Familiarity with CAPA assessments, Tech Transfers, and steps involved to implement process changes
- Prior exposure to ValGenesis solutions or competitor platforms.
We’re on a Mission
In 2005, we disrupted the life sciences industry by introducing the world’s first digital validation lifecycle management system. ValGenesis VLMS® revolutionized compliance-based corporate validation activities and has remained the industry standard.
Today, we continue to push the boundaries of innovation ― enhancing and expanding our portfolio beyond validation with an end-to-end digital transformation platform. We combine our purpose-built systems with world-class consulting services to help every facet of GxP meet evolving regulations and quality expectations.
The Team You’ll Join
Our customers’ success is our success. We keep the customer experience centered in our decisions, from product to marketing to sales to services to support. Life sciences companies exist to improve humanity’s quality of life, and we honor that mission.
We work together. We communicate openly, support each other without reservation, and never hesitate to wear multiple hats to get the job done.
We think big. Innovation is the heart of ValGenesis. That spirit drives product development as well as personal growth. We never stop aiming upward.
We’re in it to win it. We’re on a path to becoming the number one intelligent validation platform in the market, and we won’t settle for anything less than being a market leader.
How We Work
Our hybrid schedule is 3 days per week, within a reasonable commuting distance to our Toronto office. We believe that in-person interaction and collaboration fosters creativity, and a sense of community, and is critical to our future success as a company.
ValGenesis is an equal-opportunity employer that makes employment decisions on the basis of merit. Our goal is to have the best-qualified people in every job. All qualified applicants will receive consideration for employment without regard to race, religion, sex, sexual orientation, gender identity, national origin, disability, or any other characteristics protected by local law.
