Business Analyst
Toronto
Delivery – Delivery /
Full-Time /
Hybrid
ValGenesis is a leading digital validation platform provider for life sciences companies. ValGenesis suite of products are used by 30 of the top 50 global pharmaceutical and biotech companies to achieve digital transformation, total compliance and manufacturing excellence/intelligence across their product lifecycle.
Learn more about working for ValGenesis, the de facto standard for paperless validation in Life Sciences: https://www.youtube.com/watch?v=tASq7Ld0JsQ
The Business Analyst (BA) plays a crucial role in the Delivery team, acting as a trusted advisor and Subject Matter Expert (SME) for our ValGenesis software products. You'll provide hands-on support and knowledge transfer to customers throughout implementation and upgrade projects. Your primary goal is to identify the best configuration and set up to optimize the software for each client's unique business processes.
Responsibilities
- Conduct in-depth analysis of customer business processes, system integration and documentthe business requirements.
- Build the current and future process that highlights the product features and enables the digital transformation objectives.
- Collaborate with customers and internal teams to ensure clear and achievable requirements.
- Design and develop effective configurations tailored to each client's operational needs and related artifacts
- Verify the customer instances by setting up the required test data and scenarios.
- Document configurations and conduct workshops,walkthroughs (Conference Room Pilots) to capture the customerbusiness process requirements
- Deliver training sessions, workshops, and demonstrations to ensure comprehensive knowledge transfer.
- Troubleshoot customer issues, document them, and work towards resolution through the ValGenesis ticketing system by collaborating with all the internal stakeholders and providing a workaround solution
- Foster strong relationships with client SMEs and actively participate in project meetings and discussions.
- Maintain accuratetime sheets and complete all mandatory training programs.
- Share the product knowledge with the global delivery teams on new product implementations, new features and lessons learnt from project implementations.
- Support post go-live customers adoption needs and make customers successful in the digital transformation objectives
- Get trained and keep the cross-functional product knowledge to implement our product offerings and product certifications.
- Identifykey product enhancements, requirement analysis, business impact and submitting the requests to product team
- Assist project leads / senior project leads in planning, execution, and tracking of client engagements, ensuring that best practices in project management are followed
Requirements
- A higher education degree in a relevant field (Chemical Engineering, Biotechnology, computer science, industrial engineering, pharmaceutical technology, etc.).
- Experience with working in the Life Sciences industry, in Quality Assurance (QA) or commissioning and qualification or enterprise CSV implementation projects
- Experience in Quality Risk Management (QRM) is a plus
- A passion for learning and a commitment to excellence.
- Strong analytical and problem-solving skills.
- Excellent written and verbal communication abilities.
- Ability to build and maintain positive relationships with clients.
- Proficiency in MS Office Suite (Word, Excel, PowerPoint).
- Project management skills (familiarity with MS Project a plus).
We’re on a Mission
In 2005, we disrupted the life sciences industry by introducing the world’s first digital validation lifecycle management system. ValGenesis VLMS® revolutionized compliance-based corporate validation activities and has remained the industry standard.
Today, we continue to push the boundaries of innovation ― enhancing and expanding our portfolio beyond validation with an end-to-end digital transformation platform. We combine our purpose-built systems with world-class consulting services to help every facet of GxP meet evolving regulations and quality expectations.
The Team You’ll Join
Our customers’ success is our success. We keep the customer experience centered in our decisions, from product to marketing to sales to services to support. Life sciences companies exist to improve humanity’s quality of life, and we honor that mission.
We work together. We communicate openly, support each other without reservation, and never hesitate to wear multiple hats to get the job done.
We think big. Innovation is the heart of ValGenesis. That spirit drives product development as well as personal growth. We never stop aiming upward.
We’re in it to win it. We’re on a path to becoming the number one intelligent validation platform in the market, and we won’t settle for anything less than being a market leader.
How We Work
Our hybrid schedule is 3 days per week, within a reasonable commuting distance to our Toronto office. We believe that in-person interaction and collaboration fosters creativity, and a sense of community, and is critical to our future success as a company.
ValGenesis is an equal-opportunity employer that makes employment decisions on the basis of merit. Our goal is to have the best-qualified people in every job. All qualified applicants will receive consideration for employment without regard to race, religion, sex, sexual orientation, gender identity, national origin, disability, or any other characteristics protected by local law.
