Director, Delivery (Europe)
Lisbon
Delivery – Delivery /
Full-Time /
Hybrid
ValGenesis is a leading digital validation platform provider for life sciences companies. ValGenesis suite of products are used by 30 of the top 50 global pharmaceutical and biotech companies to achieve digital transformation, total compliance and manufacturing excellence/intelligence across their product lifecycle.
Learn more about working for ValGenesis, the de facto standard for paperless validation in Life Sciences: https://www.youtube.com/watch?v=tASq7Ld0JsQ
The Director, Delivery (Europe) leads customer-centric consultative, outcome-based technical delivery of projects primarily, but not exclusively, across Europe. The position is responsible for managing a high-performing services team, driving life sciences customers’ success, and ensuring that every client achieves value through the adoption of ValGenesis’ solutions.
This role requires a strong background in SaaS implementation, life sciences regulations (GxP, FDA, EMA) namely in the areas of equipment qualification, validation (computer systems, cleaning, process, analytical methods) and CMC (process and analytical development), and the ability to lead geographically dispersed teams and complex customer programs across multiple European markets.
Key Responsibilities
- Lead and scale the Delivery organization across Europe, supporting pharmaceutical, biotech, and medical device clients.
- Oversee and support customer implementations projects, ensuring successful ValGenesis solution adoption and scaling.
- Build and manage a regional team of project leads and business analysts.
- Collaborate with PMO, Sales, Customer Success, Product Management and Customer Technical Support to ensure value is delivered to clients.
- Establish and guarantee adherence to service delivery frameworks, project governance, and best practices tailored to regulated environments.
- Act as a trusted advisor to customer stakeholders, including IT, Process and Analytical Development, Qualification and Validation teams.
- Drive key metrics including time-to-value, client satisfaction, utilization, and revenue contribution.
- Participate in strategic account planning and executive engagement with clients across the region.
- Contribute to global Delivery leadership, aligning regional delivery with company-wide objectives.
Required Qualifications
- Master degree in Lifesciences related field (Biological Engineering, Chemical Engineering, Pharmaceutical Sciences, etc.)
- 10+ years of experience in SaaS Delivery and/or technical leadership of equipment qualification, computer system validation, process and method validation, cleaning validation, process and analytical method development, from which 5+ years should be of hands on experience on CQV
- 5+ years of experience working directly with clients in the life sciences sector (pharmaceutical, biotech, or medical devices).
- Strong knowledge of equipment qualification, validation and/or process development practices, quality systems, and regulatory frameworks (e.g., GAMP 5, 21 CFR Part 11, EU Annex 11, etc.).
- Demonstrated experience leading and scaling services teams across multiple European markets in both hybrid and full remote working arrangements.
- Strong commercial acumen and experience supporting sales and customer expansion strategies.
- Excellent stakeholder engagement and executive communication skills.
- Fluent in English; additional European languages are a plus.
- Willingness to travel across Europe for key customer visits.
We’re on a Mission
In 2005, we disrupted the life sciences industry by introducing the world’s first digital validation lifecycle management system. ValGenesis VLMS® revolutionized compliance-based corporate validation activities and has remained the industry standard.
Today, we continue to push the boundaries of innovation ― enhancing and expanding our portfolio beyond validation with an end-to-end digital transformation platform. We combine our purpose-built systems with world-class consulting services to help every facet of GxP meet evolving regulations and quality expectations.
The Team You’ll Join
Our customers’ success is our success. We keep the customer experience centered in our decisions, from product to marketing to sales to services to support. Life sciences companies exist to improve humanity’s quality of life, and we honor that mission.
We work together. We communicate openly, support each other without reservation, and never hesitate to wear multiple hats to get the job done.
We think big. Innovation is the heart of ValGenesis. That spirit drives product development as well as personal growth. We never stop aiming upward.
We’re in it to win it. We’re on a path to becoming the number one intelligent validation platform in the market, and we won’t settle for anything less than being a market leader.
How We Work
Our hybrid schedule is 3 days per week, within a reasonable commuting distance to our Lisbon office. We believe that in-person interaction and collaboration fosters creativity, and a sense of community, and is critical to our future success as a company.
ValGenesis is an equal-opportunity employer that makes employment decisions on the basis of merit. Our goal is to have the best-qualified people in every job. All qualified applicants will receive consideration for employment without regard to race, religion, sex, sexual orientation, gender identity, national origin, disability, or any other characteristics protected by local law.
