Manager of Technical Operations

Remote
Engineering
Full-time
Imagine working on a global communication network that’s used by 3.7 billion people and every day more than a quarter trillion messages cross this network. There’s just one problem: even in today’s modern world, phishing attacks run rampant, costing companies billions of dollars each year. Whether it’s from wire fraud, W-2 thefts, or targeted attacks to steal data, companies have been powerless to protect themselves.

Valimail offers a comprehensive solution for stopping fake email, protecting brands, and helping ensure compliance. We’ve already stopped billions of malicious emails from being delivered, won over a dozen prestigious cybersecurity awards, and are lucky enough to have some of the world's biggest companies as customers, including Fannie Mae, Uber, WeWork, Yelp, and the U.S. Agency for International Development.

As part of our commitment to building a more trusted email ecosystem, we work closely with industry leading companies to improve the space for everyone. As the number of initiatives, organizations, and conversations scale up dramatically, Valimail has the need for a skilled Sr. SRE to help us meet these commitments and grow.

The Manager of Technical Operations will be responsible for providing leadership and guidance on application operations with a focus on automating the software delivery process. The Manager of Technical Operations leads the design, build, and operational management of highly secure and scalable software and works to guarantee the reduction or removal of bottlenecks and inefficiencies in the software delivery process. 

They will implement tools and automated workflow capabilities that enable the software engineering teams to test, promote, and release code in a rapid, scalable manner. The Manager Technical Operations builds, configures, and maintains the frameworks, tools, and systems that drive optimal performance and leads the design and implementation of real-time systems monitoring. 

Valimail is a fast growing, venture funded startup and the leader in Email Authentication as a Service. Here is your chance to be in on the ground floor at an important technology innovator and to help create a major business service category.

What You’ll be Doing :

Manage and contribute in the Technical Operations team to maintain and build out our infrastructure and servers 
Lead and manage, as well as participate in writing automation 
Assist in leading capacity planning, provisioning and scaling of the application infrastructure including cost benefit analysis of vendor offerings 
Manage and help implement uniform best practices for Operations across our applications in order to improve availability, security, transparency and incident response 
Measure and report progress against targets for improvement in cited areas 
Evolve infrastructure, server, deployment strategies and testing to support our goal of 100% up time and quick turnaround of deployments for the engineering organization 
Continuously improve our infrastructure to be east to deploy, scalable, secure and fault tolerant 
Drive the process in which our TechOps team operates and iterates/releases
Collaborate with architects, software engineers and service providers to improve software delivery, configuration, monitoring and operation 
Identify Operations staff development needs and implement a plan to grow and/or train staff in applicable skill sets, specializations and certifications 
Help ensure information security best practices for our Hosting infrastructure 
Evolve infrastructure, server, deployment strategies and testing to support our goal of high availability as well as quick turnaround of internal deployments for the engineering organization
Respond to emergencies and build solutions drawing on your years of infrastructure experience 
Handle capacity planning, provisioning and scaling of the application infrastructure 
Develop high level design interaction diagrams, system functionality changes and robust change management processes 

About You :

Highly qualified Manager of IT/DevOps with a broad knowledge of hardware, software, network, and cloud technologies to provide a powerful combination of analysis, implementation, leadership and support to drive business forward via cutting edge technology stacks.-
Proven ability at implementing technology based solutions to address complex information requirements.
Extensive experience in Windows, Linux, AWS Cloud, CDNs, Build pipeline automation, and network/server infrastructures.
Managed, mentored and grew Operations/DevOps teams to increase efficiency while cultivating a work friendly and productive atmosphere.
Solid understanding of Disaster Recovery, Business Continuity of Operations strategies, and SLAs.

Leadership:

Highly Communicative – Encourages over communication within teams to reduce inefficiencies and ensure clarity.
Scrum Management – Led daily stand-ups for dev and ops teams to minimize issues and blocker interference with ongoing SDLC.
Exudes confidence and shows commitment to assigned tasks, initiatives, and the larger business picture.
Maintains positive attitude to promote team motivation towards continued success.
Creative thinker and problem solver.
Passionate about Technology. Always eager to learn about the latest and greatest and not afraid to take risks when necessary.
Approachable, Organized, Accountable.
Excellent oral and written communication skills.
Valimail is the trusted leader in fully automated email authentication, with the only comprehensive platform for anti-impersonation, brand protection, and compliance used by corporations and federal agencies such as Uber, Fannie Mae, WeWork, and the U.S. Agency for International Development. Valimail Enforce is the only FedRAMP-authorized email authentication service and, because it uses no personally identifiable information (PII), it is also GDPR compliant. Valimail authenticates billions of messages a month for some of the world's biggest companies, in finance, government, transportation, health care, manufacturing, media, technology, and more. Valimail is based in San Francisco. For more information visit www.Valimail.com.