Vice President, Professional Services
London
Professional Services /
Full Time /
Hybrid
A named leader by Forrester in the sales performance management space, Varicent was founded in 2005 when we pioneered sales performance management software. Evolving quickly to become the fastest growing software company in North America according to Deloitte’s Fast 50™ in 2010, Varicent was acquired by IBM in 2012 and has since been re-founded as an independent global business serving mid-size and enterprise clients with our full suite of solutions to assist in smarter territory and quota planning, efficient lead to revenue operations, and the fastest and most flexible way to pay sellers accurately and on-time. We are looking for talented, driven people that can make an impact across our organization.
Moving at our pace brings a lot of change, complexity, and ambiguity. Varicenters are comfortable being uncomfortable.
Before you apply, consider if you :
· Respect diverse backgrounds and perspectives.
· Be resilient and resourceful in face of ambiguity and thrive on (rather than endure) change.
· Bring critical thought and opinion — and embrace differences and disagreement to get work done and move forward.
At Varicent, we are committed to fostering a diverse and inclusive workplace. We believe in equality and recognize the value that diverse perspectives bring to our team.
Our Professional Services team strives to be the best provider in the SPM space through a focus on Trust, Reliability and a Customer First approach. As the largest customer facing organization at Varicent, it is our responsibility to ensure that our clients feel supported, empowered, and appreciated. Consistently going above and beyond is a difference maker and rooted in each decision we make.
We are currently looking for a VP, Professional Services located in the UK or Romania to join our Professional Services team. From pre discovery through hyper care you will support all customers in their implementation journey by mitigating risk, supporting revenue opportunities, and building close collaboration both internally and externally.
What you will do:
- Leadership and Strategy:
- Support the development and roll out of a comprehensive professional services strategy aligned with the company's goals and objectives.
- Lead, mentor, and manage a high-performing team of professional services managers and consultants.
- Participate in and support best practices, methodologies, and process development to enhance service delivery and client satisfaction.
- Develop strong KPI’s to show progress and growth
- Client Engagement:
- Collaborate closely with the sales team to understand client needs, propose tailored solutions, and drive successful project execution.
- Ensure exceptional client satisfaction by maintaining strong relationships and managing client expectations throughout the project lifecycle.
- Act as a trusted advisor to clients, providing guidance on optimizing their use of our products/services.
- Revenue Growth:
- Identify and drive revenue growth within the professional services division by identifying opportunities for upselling, cross-selling, and expanding services.
- Establish key performance metrics and goals for the professional services team to track and achieve revenue targets.
- Team Development:
- Attract, hire, train, and retain top talent within the professional services organization.
- Foster a culture of collaboration, continuous improvement, and knowledge sharing among team members.
- Conduct regular performance evaluations and provide feedback to team members to drive career development.
- Operational Excellence:
- Streamline project management processes, resource allocation, and project delivery to optimize efficiency and effectiveness.
- Monitor and manage project budgets, timelines, and deliverables to ensure projects are completed on time and within scope.
Success Outcomes:
- Within 3 months, you will:
- Be the key owner /participant in Practice Financial forecasting
- Be effectively collaborating across the business to achieve our stated objectives
- Supporting the Sales Team in deal closure where required
- Communicate effectively with customers ensuring success and managing risk
- Within 6 months, you will:
- Key escalation point for account mitigation where necessary
- Have ownership of key objectives and KPI’s
- Participate in Best Practices development
- Effectively rollout new product functionality and ensure usage throughout the team.
- Support the mentorship of new hires on product implementation and project methodology
- Stay up-to-date on product improvements
- Within 1 year, you will:
- Consistently deliver upon practice financial metrics
- Identify areas of growth opportunity
- Collaborate across the organization with repeated success
- Champion Key Contributors
- Fluent in the suite of Varicent products and their capabilities in order to champion product features / improvements
What you will bring:
- 15+ years managing complex Enterprise Projects / Programs
- Proven collaborative people management experience.
- Strong financial acumen in forecasting, profitability modeling.
- Bachelor's degree in a related field (master’s degree and / or accounting designation preferred).
- Proven leadership experience in professional services / consulting.
- Understanding of Incentive Comp best practices and trends.
- Exceptional communication and interpersonal skills.
- Strategic thinker with the ability to align services with business goals.
- Experience managing and scaling professional services teams.
- Demonstrated ability to drive client satisfaction and retention.
- Innovative mindset and a commitment to continuous improvement
Benefits
- An annual education allowance
- No meeting Wednesday; Flex Fridays
- Generous time off (including your birthday)
- Employee and Family Assistance
- Amazing colleagues to learn from
Varicent is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. If you require accommodation at any time during the recruitment process please email accomodations@varicent.com
Varicent is also committed to compliance with all fair employment practices regarding citizenship and immigration status. By applying for a position at Varicent and/or by using this portal, you declare and confirm that you have read and agree to our Job Applicant Privacy Notice and that the information provided by you as part of your application is true and complete and includes no misrepresentation or material omission of fact
