Senior Manager, Learning Strategy & Development

Customer Success /
Full Time /

A named leader by Forrester in the sales performance management space, Varicent was founded in 2005 when we pioneered sales performance management software. Evolving quickly to become the fastest growing software company in North America according to Deloitte’s Fast 50™ in 2010, Varicent was acquired by IBM in 2012 and has since been re-founded as an independent global business serving mid-size and enterprise clients with our full suite of solutions to assist in smarter territory and quota planning, efficient lead to revenue operations, and the fastest and most flexible way to pay sellers accurately and on-time. We are looking for talented, driven people that can make an impact across our organization.


Moving at our pace brings a lot of change, complexity, and ambiguity. Varicenters are comfortable being uncomfortable. ​
Before you apply, consider if you : ​
·       Respect diverse backgrounds and perspectives.​
·       Be resilient and resourceful in face of ambiguity and thrive on (rather than endure) change.​
·       Bring critical thought and opinion — and embrace differences and disagreement to get work done and move forward.​

At Varicent, we are committed to fostering a diverse and inclusive workplace. We believe in equality and recognize the value that diverse perspectives bring to our team.

The primary purpose of the Senior Manager, Learning Strategy & Development role is to provide leadership and strategic direction to the Curriculum Development, Instructional Design, and Training teams at Varicent. Reporting directly to the Director of Digital Learning & Global Customer Education, this role is responsible for supporting, developing, and growing the capabilities of these teams to ensure the successful delivery of high-quality training programs and learning experiences to Varicent's customers, partners, and employees. In addition to focusing on maximizing customer learner engagement to drive product adoption, the Senior Manager, Learning Strategy & Development will collaborate closely with the Partnerships and HR teams to ensure that Varicent employees and partners have a strong foundational knowledge of our products to drive success in their roles. 

* This role is open to applicants across North America

What You Will Do:

    • Manage and mentor the Curriculum Development, Instructional Design, and Training teams, managing performance to support their professional growth and development and maximize their contributions to the organization. 
    • Lead the recruitment, hiring, selection, and onboarding of instructional designers, trainers, and other learning specialists, ensuring the hiring of candidates who align with the team's objectives and values.
    • Oversee course development projects from inception to completion, ensuring alignment with strategic objectives and delivery timelines. 
    • Define and execute the strategy for the Curriculum Development, Instructional Design, and Training teams, driving innovation and continuous improvement in training programs and learning experiences. 
    • Develop and maintain strong relationships with stakeholders across Customer Success, Services, Support, Product, Partnerships, and HR to understand their training needs and ensure alignment with business goals. 
    • Collaborate closely with cross-functional teams, including Partnerships and HR, to ensure that Varicent employees and partners have a strong foundational knowledge of our products to be successful in their roles. 
    • Monitor and evaluate key performance indicators (KPIs) and success metrics related to course development time, training revenue generated, course quality, learner engagement, learner satisfaction, and product adoption. 
    • Work closely with Director, Digital Learning & Global Customer Education to define strategy for the Education department. 
    • Drive continuous alignment with other departments by collaborating with the Director, Digital Learning & Global Customer Education to lead quarterly Education steering committee meetings. 
    • Lead initiatives to enhance the effectiveness and efficiency of training delivery methods, including e-learning, instructor-led training, virtual labs, and other modalities. 
    • Expand Varicent’s use of Docebo and other key technologies to improve and streamline the learner experience. 
    • Collaborate closely with the Senior Educational Technology Analyst to effectively implement and standardize the utilization of new and existing tools, not limited to but including AI solutions, aimed at enhancing content quality and streamlining course development timelines. 
    • Stay abreast of industry trends, emerging technologies, and best practices in learning and development to inform strategy and drive innovation. 

What You Will Bring:

    • Bachelor's degree in Education, Instructional Design, Business, or a related field.  
    • 10+ years of experience working in high-growth SaaS companies.
    • 7+ years of experience in learning and development, with a focus on curriculum development, instructional design, and training program management. 
    • 3+ years of demonstrated experience managing teams and fostering a collaborative and high-performance work environment. 
    • 3+ years of demonstrated experience using Learning Management Systems (Docebo preferred) to design and deliver training programs to diverse audiences.
    • Strong project management skills, with the ability to prioritize and manage multiple projects simultaneously.
    • Experience with project management tools like, Asana, and Smartsheet preferred. 
    • Excellent communication, presentation, and interpersonal skills, with the ability to engage and influence stakeholders at all levels of the organization. 
    • Proven track record of driving results and achieving success metrics related to training program effectiveness and learner outcomes. 

Success Outcomes

    • 1-3 Months
    • Gain a thorough understanding of Varicent's learning and development ecosystem, including existing training programs, team dynamics, and stakeholder relationships. 
    • Initiate meetings and establish rapport with team members, stakeholders, and cross-functional partners. 
    • Conduct an initial assessment of current training initiatives and identify areas for improvement or optimization. 

    • 4-6 Months
    • Develop and present a strategic plan for the Curriculum Development, Instructional Design, and Training teams, outlining goals, objectives, and key initiatives. 
    • Implement process improvements and best practices to streamline course development and delivery workflows. 
    • Collaborate with cross-functional teams to integrate training initiatives into business processes and support initiatives. 

    • 7 Months & Beyond
    • Monitor and evaluate the effectiveness of training programs and initiatives, making data-driven decisions to optimize learning outcomes and stakeholder satisfaction. 
    • Lead initiatives to pilot and evaluate new training delivery methods and technologies, incorporating feedback from stakeholders and learners. 
    • Mentor and coach team members to foster their professional growth and development, identifying opportunities for skill enhancement and career advancement. 


    • An annual education allowance​
    • No meeting Wednesday
    • Flex Fridays​
    • Generous time off (including your birthday)​
    • Employee and Family Assistance​
    • Amazing colleagues to learn from
Varicent is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. If you require accommodation at any time during the recruitment process please email

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