Sr. Operations Trainer
Charlotte, NC / Salt Lake City, UT
Operations – Talent Development /
Full-time /
Hybrid
As Sr. Operations Trainer, you will be part of a group of passionate, hardworking, creative individuals who work together to create an enjoyable learning and development environment. We are responsible for teaching employees (new and tenured) about Varo’s products, policies, and procedures. We get the privilege of teaching employees how to be the face of Varo for our customers.
What you’ll be doing:
- Creating and facilitating new hire training, following the process from beginning to end ensuring that new hires are capable of performing job duties
- Creating and facilitating department training for multiple teams in Operations including the Fraud Team, Disputes Team, Applications Team, Lending Team, and Mobile Check Deposit Team
- Develop new and tenured employee’s skills and competencies
- Modify training style to fit individual learning styles Identify gaps and solutions in processes and procedures within the company
- Create and facilitate tests and quizzes for participants who attended training and for participants who are working towards a promotion
- Assist in transitioning new hires to their permanent teams within the company
- Coordinate the scheduling of training for yourself, department training, and new-hire training
- Create and maintain training records
- Assist in multiple simultaneous projects throughout multiple departments
- Work closely with department leads to determine training needs
You’ll bring the following required skills and experiences:
- Experience training Operations, Back Office, Fraud Operations, and Partner departments
- Minimum one year of training experience in a Training Department
- Basic knowledge of banking products and loan products
- Knowledge of financial industry regulations including but not limited to the BSA, OFAC, FACT Act, GLBA, Regulation CC, Regulation DD, Regulation Z, Regulation E, FDCPA, FCRA, and other regulations as required by law as it relates
- Minimum one year of experience working in a fraud prevention-related role
- Thorough knowledge of different learning styles including Adult Learning Techniques
- Experience training using a Learning Management System, Microsoft Office Suite, and G Suite
$50,000 - $70,000 a year
For cash compensation, we set standard ranges for all US-based roles based on function, level, and geographic location, benchmarked against similar-stage growth companies. Per applicable law, the salary range for this role is $50,000 - $70,000. Final offer amounts are determined by multiple factors as well as candidate experience and expertise and may vary from the identified range.
