IT Support Technician
Saint-Denis
VeepeeTech – Support /
Permanent /
Hybrid
Pioneer of online flash sales since 2001 and key player in European e-commerce, Veepee collaborates with over 7,000 brands to offer highly discounted products available for a limited time. Operating across various sectors, including fashion, home, wine, travel or beauty... Veepee achieved a turnover of 3.2 billion euros incl. VAT in 2024 and employs 5,000 staff members across 10 countries.
If you find Incident management exciting and you thrive working in a team, don’t hesitate to join our dynamic team.
In a nutshell, you will be part of a small operational and IT (Tech transversal) support team.
You will participate in several duties including managing the Incident of Veepee, monitoring the availability of our websites and some vital and essential services as well as providing first-level support for all level tech transversal and IT service desk management.
Responsibilities:
- Being the first point of contact for Incident Management.
- Be the entry point for stand-by duties after working hours and during weekends on a rotative system ( On-call shift ).
- Create Automation which will benefit our Incident Management team.
- Provide first-line application support to the tech transversal team.
- Assist in the maintenance of IT documentation, and knowledge-based articles.
- Suggest, discuss, elaborate, apply and support plans to face the challenges of an ever-growing company’s IT needs
Requirements / Nice to Have :
- Proven working experience with incident and IT service desk management
- Good troubleshooting methodology and following best practices
- IT bachelor graduate (or equivalent by experience)
- Familiar with at least one current programming language (ideally C#) and have a good knowledge of SQL
- Advanced level of spoken and written English
- Another European language such as French will be an advantage
- Able to work in early and late shifts between 6:30am - 20:00pm.
- Familiar with workflow automation ( ideally n8n or zapier )
Skills & qualities:
- Precise, keeping an excellent eye for detail
- Team player with a “can-do”, and “hands-on” attitude
- Service-oriented whilst being customer-focused
- Flexible, autonomous, and resourcefulGood communicator
- Can deal with pressure and high volumes of work
✅ BENEFITS
Variable bonus
Dynamic and creative environment within international teams
The variety of self-education courses on our e-learning platform
The participation in meetups and conferences locally and internationally
Flexible retribution package (including Medical Insurance)
⚙️RECRUITMENT PROCESS
1️⃣ 30-minute HR Screen with a Veepeeᵀᵉᶜʰ Recruiter
2️⃣ Technical exchange
3️⃣ Team Interview
We are convinced that it is up to you to define the way you work, to develop yourself, and to progress.
At Veepee we guarantee that you can just be yourself! For the service of diversity and inclusion, Veepee is committed to reviewing all applications received on an equal basis.
🔗COMPANY For more information about our ecosystem: https://careers.veepee.com/en/home-page-en/
❓ WHO WE ARE
Veepeeᵀᵉᶜʰ is a tech community of 500 collaborators who play a key role in Veepee’s innovative strategy.
From Warsaw to Sevilla, through Brussels, Amsterdam, Paris, Nantes, Nice, Barcelona, and Madrid all our projects are developed in an agile environment with a wide skills variety where you’ll be sure to find your place, no matter the technology you work with.
If you love to try things why don’t you jump on this new adventure?
Need more info > https://careers.veepee.com/en/
Vente-privee.com processes the collected data to handle the recruitment process, and to evaluate your ability to carry out the job offered and your professional skills. You can learn more about our use of your data and your rights by reading our recruiting privacy policy.
