Practice Manager - Technical Services
China - Dalian
Professional Services – Services : CRM Svcs /
Full-Time /
On-site
The Role
At Veeva, we build enterprise cloud technology that powers the biggest names in the pharmaceutical, biotech, consumer goods, chemical & cosmetics industries. Our customers make vaccines, life-saving medicines, and life-enhancing products that make a difference in everyday lives. Our technology has transformed these industries, enabling them to get critical products and services to market faster. Our core values, Do the Right Thing, Customer Success, Employee Success, and Speed, guide us as we make our customers more efficient and effective in everything they do.
Our Technical Services team in Dalian, China, is a specialized capability within our Professional Services practice. We aim to increase the value of Veeva products to our customers by integrating them into their enterprise architecture landscape. We provide technical advisory services, implement and integrate our products, and build custom solutions on top of Veeva software.
As a Technical Practice Manager, you will be leading members of Veeva’s Technical Services group working on building an A-player team. This team tackles only the most complex problems, working to simplify them and ensure the customers' speed and success.
The ideal candidate will excel in three key areas to contribute to an innovative and growing team:
First, the candidate will be a servant-leader dedicated to recruiting new team members and developing existing team members to advance in their careers.
Second, the candidate will excel at delivering advanced technical solutions to our customers and develop a trusted-advisor partnership with our customers to deliver success.
Third, the candidate will be an excellent internal leader who is capable of creating successful cross-functional relationships and representing services well to Product, Sales, and Strategy.
If you are a leader in software development who wants the ability to build a team, lead customers, and influence internal teams to develop innovative solutions to advance regulated industries, this is an excellent opportunity to make an impact, and we encourage you to apply.
What You'll Do
- Take the overall responsibility to ensure all solution requirements that bring business value to our customers and are outside the capabilities of Veeva products get delivered on time
- Build and lead an amazing team of Technical Consultants, being able to
- Design and implement custom data visualization as well as applications
- Design and implement cloud-based integration
- Develop internal and external tools to help our customers and our consultants
- Own the technical domain leads and support regions wherever needed
- Contribute to our professional services knowledge base
- Managing development projects, resources
- Support the sales team and solution consultants in winning new business
- Work closely with customers to understand their pain points and recommend efficient solutions
- Oversee team and support consultants wherever needed
- Evangelize the value of Veeva’s Technical Services
Requirements
- Native Chinese and proficient English skills - both verbal and written
- Strong presentation skills with an ability to articulate to a business and technical audience
- 5+ years leading, hiring, and growing technical teams
- Direct experience in designing, building solutions, and leading the technical consultants to get development delivered
- Direct experience in translating business requirements into software specifications, including writing and reviewing technical documentation
- Has owned any technical areas as a SME and has a proven track record of coaching new members
- Experience in a customer-facing role, preferably with a software professional services organization or consulting background
- Proven ability to work independently in a dynamic environment
Nice to Have
- Development on AWS, AliCloud, Azure
- Experience designing and developing cloud-based solutions and integrations
- Project management experience
- Familiar with the common Java framework
