Manager, Technical Communications
Canada - Toronto
Product Management & Alliances – 728-R&D Vault Pdt Ops /
Full-Time /
Remote
Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $2B in revenue in our last fiscal year with extensive growth potential ahead.
At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.
As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment.
Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities.
The Role
Veeva Vault is looking for a Technical Communications Manager to lead a talented team of technical writers. Veeva is an agile organization, with multiple Software Development teams actively developing and maintaining multiple product lines. Familiarity with such an environment and the ability to manage a team that generates timely quality documentation is key to the job. You must be passionate about getting your team to be the best they can possibly be, collaboratively working with the Product Management team, and be committed to producing best-in-class documentation to Veeva Vault’s end users.
This is a remote position.
What You’ll Do
- Lead and support a team that creates clear, accurate, best-in-class documentation that enables customers to configure and use Veeva Vault.
- Grow the team of technical writers through selecting, coaching, and developing
- Drive continuous improvement processes for content quality and writer productivity
- Use critical thinking and problem-solving skills to ensure that the documentation is valuable to the intended audience
- Scope and prioritize needs across products and team
- Collaborate with other teams and coordinate the delivery of shared content
- Apply team standards and processes for writing and publishing documentation
Requirements
- Bachelor’s Degree in English, Technical Writing, or a related field
- 8+ years of technical writing experience for an enterprise software company
- Proven track record of building and managing technical communications teams
- Proven experience designing, planning, and delivering content solutions that meet the needs of customers
- Experience documenting complex software systems with cross-product or cross-service content
- Working knowledge of the software development process and cloud software applications
- Solid organization skills with the ability to prioritize, manage and perform multiple tasks with multiple deadlines, responding quickly to changing priorities, and follow-through on all tasks
- Strong team-building and leadership skills. Able to work collaboratively with other teams.
- Exceptional writing, editing, and proofreading skills
- Working knowledge of HTML, Markdown, and Git
Nice to Have
- Experience with and understanding of life sciences companies
- Previous experience working in an agile programming environment
- Experience with implementing complex content migration projects
- Experience with and understanding of various content management platforms
- Experience writing for system administrator audiences
Perks & Benefits
- Flexible PTO
- Allocations for continuous learning & development
#LI-Remote
Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.
Veeva is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances. If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us at talent_accommodations@veeva.com.
