Associate Lead Key People Profiles - Link for Key Accounts (Remote)

Bulgaria - Sofia
Data Operations – 240-Link Data Ops /
Full-Time /
Remote
Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $2B in revenue in our last fiscal year with extensive growth potential ahead.

At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.

As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment.

Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities.

The Role

The vision of the Link product family is to connect life sciences with key people to improve research and care. Key account managers in pharma use our product Link for Key Accounts to gather intelligence for driving customer-centric innovation and long-term sales.
 
As the Associate Lead Key People Profiles, you lead and develop a remote team of Web researchers that add data points of Key People's profiles to the Link for Key Accounts database, while following compliance and quality standards. You will design production processes and drive process improvements as well as technology improvements. You will partner with quality control to identify and eliminate the root causes of quality issues.
 
To thrive in your role, you are highly motivated to lead and have a “can do” attitude. You are results-oriented, analytical, methodical, and socially skilled. You communicate effectively with managers, analysts, and Web researchers.
 
We care about a great cultural fit. You should enjoy working remotely and at speed in multicultural teams. If you are excited about leadership, operations, and working for a fast-growing tech company, we are the optimal fit.

What You'll Do

    • Create and maintain a database of Key People Profiles within several target markets
    • Improve Key People Profiles structure and data captured to align with customer needs
    • Own your team’s KPIs and use them to manage performance
    • Achieve a major error rate of <2%
    • Scale the team to 70 data curators
    • Develop individual contributors into team leaders

Requirements

    • University degree in a business-related field (e.g. business administration, industrial engineering, information systems, operations, and supply chain management)
    • Proven knowledge of business process design, management, and optimization
    • 3+ years of working experience, thereof at least 1+ years of leading a team
    • Skilled with spreadsheets
    • Comfortable working remotely in an international environment

Nice to Have

    • Skilled with SQL
    • Connection with life sciences (education or professional experience)

Perks & Benefits

    • Opportunity to work in a diverse and international workspace
    • Personal development budget
    • Life insurance
    • Charity bonus
    • Pension bonus
    • Fitness reimbursement
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Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.

As an equal opportunity employer, Veeva is committed to fostering a culture of inclusion and growing a diverse workforce. Diversity makes us stronger. It comes in many forms. Gender, race, ethnicity, religion, politics, sexual orientation, age, disability and life experience shape us all into unique individuals. We value people for the individuals they are and the contributions they can bring to our teams.

If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us at talent_accommodations@veeva.com.