Analytics Services Director

New York - New York City /
Crossix – 233-S&M - Crossix CAST /
Crossix is a health-focused technology company dedicated to advancing healthcare marketing with analytics and innovative planning, targeting, measurement, and optimization solutions. Positioned at the center of big data, innovative technology, and multichannel media, Crossix, a Veeva Company, provides our clients with insights to help make strategic business decisions and drive improved patient outcomes. Crossix knows that our employees are integral to our success, which is why we have created an inclusive culture where everyone can thrive. Crossix is headquartered in midtown Manhattan with opportunities to work in our NYC office and other locations around the country. Along with competitive salaries and benefits, we invest in opportunities for professional development and career growth, and provide other amenities like a beautiful rooftop, team bonding activities, etc.

What You'll Do

    • Drive and execute your assigned business goals; including client adoption of new products
    • Leverage knowledge of consumer healthcare marketing to deliver client satisfaction within assigned client portfolio, demonstrating expert knowledge of client business category
    • Independently manage a significant book of business and achieve defined revenue and account growth goals
    • Lead a team in the qualitative and quantitative insights to help pharmaceutical and healthcare companies make better and more informed marketing decisions
    • Communicate with partners and clients
    • Partner with clients and colleagues to meet revenue targets
    • Use expert knowledge of Crossix solutions and client business to identify appropriate Crossix products, solutions, insights and results to meet the needs of our clients
    • Lead client presentations and work with Business Development team on new business efforts
    • Drive relationships with partners and identify opportunities for product enhancements and development
    • Manage results-driven internal client teams
    • Develop timelines and measurable expectations for all client/internal deliverables
    • Coach, train, mentor in project and client service best practices
    • Responsible for accuracy of all client work
    • Support product development efforts through client services feedback

What You've Done

    • Excellent written and verbal communication skills
    • At least 5 years of successful client services experience
    • At least 3 years in an analytical role, preferably as a database and/or marketing analyst
    • Demonstrated experience managing projects and co-workers
    • Ability to use Critical Thinking to identify issues or concerns prior to them becoming a problem
    • Experience with pharma, healthcare consumer marketing desired
    • Bachelor's degree in Data Science/Analytics, Information Science, Statistics, or a closely related quantitative field

Perks & Benefits

    • Flexible PTO
    • Allocations for continuous learning & development
    • Health & wellness programs
If this role and our exciting company culture seem appealing to you, please apply! We want to continue to grow our diverse team of hardworking and humble people who are passionate about their work. We hope that’s you!