Lead Key People Identification - Link for Key Accounts (Remote)
Serbia - Belgrade
Data Operations – 240-Link Data Ops /
Full-Time /
Remote
Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $2B in revenue in our last fiscal year with extensive growth potential ahead.
At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.
As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment.
Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities.
The Role
The vision of the Link product family is to connect life sciences with key people to improve research and care. Key account managers in pharma use our software product Link for Key Accounts to gather intelligence for driving customer-centric innovation and long-term sales.
As our team lead, you guide and develop a remote team of approximately fifty researchers that identify Key People, while following compliance and quality standards. You will design production processes and drive process improvements as well as technology improvements. You are fully responsible for your team when it comes to its performance (efficiency and quality).
To thrive in your role, you are highly motivated to lead and have a “can do” attitude. You are results-oriented, analytical, methodical, and socially skilled. You communicate effectively with managers, analysts, and researchers.
We care about a great cultural fit. You should enjoy working remotely and at speed in multicultural teams. If you are excited about leadership, operations, and working for a fast-growing tech company, we are the optimal fit.
Overall, this is an exciting opportunity for someone with strong leadership and operational skills to make a significant impact in the life sciences industry.
What You'll Do
- Lead a team of around 50 researchers and scale the team to around 70 researchers
- Implement impactful quality and efficiency projects
- Build a dynamic, proactive, and high-performing team
- Own your team’s KPIs and its performance
- Collaborate with the engineering teams on process automation
- Escalate all risks and incidents early and unambiguously
- Develop a positive team culture of high engagement, excellent quality, and fun
Requirements
- University degree in a business-related field (e.g., business administration, industrial engineering, information systems, operations, and supply chain management)
- Proven knowledge of business process design, management, and optimization
- 3+ years of working experience
- Comfortable working remotely in an international environment
Nice to Have
- Connection with life sciences (education or professional experience)
Perks & Benefits
- Opportunity to work in a diverse and international workspace
- Personal development budget
- Life insurance
- Charity bonus
- Pension bonus
- Fitness reimbursement
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Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.
Veeva is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances. If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us at talent_accommodations@veeva.com.
