Consultant - R&D Post-Implementation Services (Remote)
Poland - Cracow
Professional Services – Services : R&D Svcs /
Full-Time /
Remote
Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $2B in revenue in our last fiscal year with extensive growth potential ahead.
At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.
As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment.
Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities.
The Role
Tired of working with slow, outdated technology and lengthy, drawn-out projects? Interested in making a rapid impact on Life Sciences organizations at the forefront of ground-breaking cures and therapies?
Veeva Systems is looking for driven, self-motivated Consultants with a passion for empowering enterprise pharma and biotech companies with best-of-breed cloud-based technology. Veeva’s Vault Development Cloud helps organizations eliminate silos and transforms business processes across clinical operations, regulatory affairs and quality management with greater efficiency and compliance.
Consultants within our post-implementation services practice will be responsible for three main things:
Change the culture of traditional software releases and maintenance by driving the release management process.
Lead customer post-implementation maintenance and improvement streams working across QA, IT, and Business teams
Design and plan the delivery of innovative customer releases adjusted to product updates.
While this is a remote position working off-site with accounts within the EMEA region, regular travel to our Budapest hub will be necessary.
What You'll Do
- Release management, including resource planning, coordinating a cross-functional team, and release tracking and forecasting
- Analyze customer requirements and support solution design and architecture
- Troubleshoot issues and perform configuration changes in the system
- Act as customer liaison managing communication between implementation and maintenance teams, customer stakeholders and internal Veeva Product teams
- Guide customers in adopting Vault and industry best practices as part of post-implementation programs focused on the holistic success of the customer
- Drive change management methodology at our customers switching from on-premise to SaaS solutions.
Requirements
- 2+ years experience with configuring/supporting/implementing software solutions, ideally content management software
- Experience of working in a Consulting and/or Customer facing role
- Ability to quickly understand requirements and design & articulate potential solutions
- Excellent verbal and written communication skills in English
- Ability to work independently with clients
- Experience with fulfilling customer needs and managing expectations
- At least a Bachelor’s degree in Management Information Systems, Computer Science, Computer Engineering, Math, or other similar degrees
Nice to Have
- Knowledge and applicable work experience in the Life Sciences industry in the Clinical, Regulatory, Quality or Pharmacovigilance/Safety spaces
- Understanding of life sciences content management principles and compliance requirements
- Experience with Sharepoint, OpenText, Documentum, NextDocs, CTMS, eTMF, RIMS or QMS systems and/or Veeva Vault
- Project management experience
- Additional European language(s)
#LI-Remote
Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.
As an equal opportunity employer, Veeva is committed to fostering a culture of inclusion and growing a diverse workforce. Diversity makes us stronger. It comes in many forms. Gender, race, ethnicity, religion, politics, sexual orientation, age, disability and life experience shape us all into unique individuals. We value people for the individuals they are and the contributions they can bring to our teams.
If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us at talent_accommodations@veeva.com.
