Senior Sustaining Engineer

China - Dalian
Engineering – 707-R&D Comm SFA Dev /
Full-Time /
On-site
Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $2B in revenue in our last fiscal year with extensive growth potential ahead.

At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.

As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment.

Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities.

The Role

We are currently seeking a talented Sustain Engineer in Dalian, China, to join our Sustaining Team. You will be part of a young and exciting company that is recognized as a market leader in the SaaS space with our Industry Cloud for Life Sciences.

As a Sustain Engineer, you will be responsible for maintaining the China SFA's application of our SaaS cloud products, improving product quality through troubleshooting and resolving defects. You will also be involved in enhancing product documentation, setting up monitoring systems, and have the opportunity to participate in new feature development.

What You’ll Do

    • Maintain the existing CRM product to ensure its stable operation
    • Troubleshoot and resolve issues and critical business problems
    • Enhance product documentation and write technical documents
    • Build automation tools to improve operational efficiency
    • Design and implement a monitoring system to promptly detect abnormal situations
    • Collaborate with the product and development teams to participate in the design and development of new features

Requirements

    • 5+ years experience in software development or sustaining role for Enterprise products
    • Development skills in languages such as Python, Java, etc.
    • Familiarity with web frameworks such as Django, Flask, Spring, etc.
    • Passionate about technology and eager to learn new knowledge
    • Excellent troubleshooting and problem-solving skills
    • Strong prioritization and execution abilities
    • Full-time undergraduate degree in computer science/engineering or equivalent

Nice to Have

    • Proficiency in SQL for analyzing critical business data
    • Experience in supporting or sustaining enterprise products
    • Experience using Kibana and the rest of the ELK stack Experience performance tuning or high-performance system design and development
    • Experience using or developing monitoring platforms like Prometheus
    • Proficient in front-end technologies such as Vue
Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.

Veeva is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances.