Associate Lead Account Insights - Link for Key Accounts (Remote)

Serbia - Belgrade
Data Operations – 240-Link Data Ops /
Full-Time /
Remote
Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $2B in revenue in our last fiscal year with extensive growth potential ahead.

At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.

As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment.

Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities.

The Role

The vision of our Link product family is to connect life sciences with key people to improve research and care. Link for Key Accounts is a product that helps key account managers in pharma to build relationships with stakeholders that drive customer-centric innovation and long-term partnerships.
 
As the Associate Lead of Account Insights, you will lead and develop a remote team of web researchers who will collect key account documents, while following compliance and quality standards. You will design production processes and drive process improvements as well as technology solutions to aid in the automatic capturing of relevant information by document type. You will partner with quality control to identify and eliminate the root causes of quality issues.
 
You are highly motivated with a “can do” attitude. You are analytical, methodical, technical, and detail-oriented. You communicate effectively with managers, analysts, and software engineers. You are comfortable working remotely in an international environment.
 
We care about a great cultural fit. You should enjoy working at speed in multicultural teams. If you are excited about data, life sciences, and working for a fast-growing tech company, we are the optimal fit.

What You'll Do

    • Develop a large repository of key account documents within target markets
    • Establish technology solutions to generate critical insights from the documents collected
    • Own your team’s KPIs and use them to manage performance
    • Monitor and improve efficiency, quality, and coverage metrics
    • Scale and lead a team of 40 data curators

Requirements

    • University bachelor's degree field related to business, engineering, or life sciences
    • Managed business process design and optimization
    • 1+ years of working experience in a dynamic environment (including internships)
    • Comfortable working remotely and leading large teams in an international environment

Nice to Have

    • Industry experience in life sciences, healthcare especially around market structure and market access
    • Skilled with SQL and data analysis tools (e.g., Minitab, Knime)
    • Understanding of machine learning techniques
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Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.

Veeva is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances. If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us at talent_accommodations@veeva.com.