Senior Consultant - Enterprise Content Management (Remote)
Poland - Warsaw
Professional Services – Services : Vault Comm Svcs /
Full-Time /
Remote
Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $2B in revenue in our last fiscal year with extensive growth potential ahead.
At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.
As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment.
Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities.
The Role
Our Commercial Post-Implementation practice is one of the fastest-growing teams in Veeva’s European business. We partner with our enterprise-level and SMB customers to maximize the value gained from our product suite and drive innovations to help them achieve their ambitions in the Life Sciences industry.
As a Senior Consultant in Veeva’s Professional Services team, you will provide post-go-live application services as a subject matter expert of the Veeva Commercial Content product suite. You will focus primarily on the Vault PromoMats and Vault MedComms applications, with a key focus on long-term relationship management for some of our biggest customers in Europe.
There are options for working from home and our Budapest hub, with some on-site consulting activities expected.
All EU nationalities or EU work permit holders are welcome to join our multi-cultural team.
What You'll Do
- Provide post-go-live application consulting services to Veeva’s key customers, including the following tasks:
- Proactively drive customers towards Veeva and Industry application management best practices
- Lead Veeva change request delivery team to meet release deadlines from requirements gathering through UAT and deployment of signed off change into the live environment
- Manage overall project team capacity and utilization level
- Onboard new Veeva project teams into the customer environment
- Design and implement processes for ongoing BAU releases based on Veeva best practices
- Trend analysis of change requests and recognize patterns
- Participate in service contracting process
- Interaction with various internal Veeva teams including Global Program Manager, Global Account Manager, Product Management and Product Strategy to ensure customer needs are well understood and client is satisfied with the product
Requirements
- Minimum 3+ years of experience implementing enterprise content management tools e.g. SharePoint, PromoMats, Zinc MAPS, Documentum, Adobe or similar
- Ability to quickly understand technical requirements and design / articulate potential solutions
- Excellent verbal and written communication skills in English
- Ability to work remotely and independently with clients
- Experience with fulfilling customer needs and managing expectations
- At least BSc in Information Technology, Computer Science, Computer Engineering, Math, Business Administration or equivalent
- You must be based in Europe and have the legal right to work in this region
Nice to Have
- Master Data Management / experience with CRM systems
- Experience working in the Life-Sciences industry
#RemotePoland
Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.
As an equal opportunity employer, Veeva is committed to fostering a culture of inclusion and growing a diverse workforce. Diversity makes us stronger. It comes in many forms. Gender, race, ethnicity, religion, politics, sexual orientation, age, disability and life experience shape us all into unique individuals. We value people for the individuals they are and the contributions they can bring to our teams.
If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us at talent_accommodations@veeva.com.
