Customer Relationship Manager

U.S. /
Velsera – Commercial /
/ Remote
 Welcome to the era of Velsera! Seven Bridges, Pierian & UgenTec have combined to become Velsera.
Velsera is the precision engine company. We empower researchers, scientists, and clinicians to drive precision R&D, expand access to, and more effectively leverage analytics at the point of care. 
We unify technology-enabled solutions and scientific expertise to enable a continuous flow of knowledge across the global healthcare ecosystem. This interweaves diverse biomedical communities, allowing them to build upon each other’s success and accelerate medical breakthroughs that positively impact human health. With our headquarters in Boston, MA we are rapidly growing and expanding our team which currently has over 800 employees located in 14 different countries! 
We are looking for a self-motivated customer focused professional to join our team and nurture strategic relationships with our most important clients. This role will be responsible for the management of key customer accounts where you will form deep relationships working with our strategic partners at the executive level in many cases. Success at this role will be driven by being an advocate for the customer and their needs and driving the resource required to enable the customer satisfaction to allow us to ultimately grow the relationship and the business. 


What will you do?

    • Establish relationships with key client decision makers to understand their business goals and how we could help them achieve desired results
    • Schedule and run Quarterly Business reviews with our clients
    • Facilitate a positive long-term relationships and high potential for repeat business with customers
    • Create and execute strategic partner plans and agreements that align with overall corporate business plans
    • Work closely with industry partners and Strategic Account sales to drive new sales with current client
    • Nurture partner relationships to generate loyalty and growth.
    • Ensure partners have access to education, marketing, product, and support materials and maintain open communications between Velsera and our clients

What you bring to the table

    • 4-5 years’ industry experience
    • Self-motivated, energetic, team player with ability to interact with all levels within an organization including the executive level
    • Customer obsessed mindset, be the internal champion for the client and execute on what is required to ensure their success.
    • Be able to build effective client relationships as well as internal relationships to ensure that you are driving success for the client.
    • Ability to think strategically and competitively and successfully execute these ideas
    • In depth understanding of key healthcare concepts.
    • Ability to clearly articulate business issues and solutions at a Senior Management level 
    • Sales and Business Relationship Management
    • Background in Healthcare, Life Sciences, SaaS and/or Genomics a plus.
    • Product knowledge that spans entire portfolio of offerings
    • Excellent analytical and presentation skills
    • Capacity to understand and advocate on behalf of partners while maintaining what is in the best interest of the company
    • Exceptional written and verbal communication skills required
    • Proficient in Google Office Suite, Microsoft Office Suite, & Salesforce
Our core values:
People first. We create collaborative and supportive environments by operating with respect and flexibility to promote mental, emotional and physical health. We practice empathy by treating others the way they want to be treated and assuming positive intent. We are proud of our inclusive diverse team and humble ourselves to learn about and build our connection with each other.
Patient focused. We act with swift determination without sacrificing our expectations of quality. We are driven by providing exceptional solutions for our customers to positively impact patient lives. Considering what is at stake, we challenge ourselves to develop the best solution, not just the easy one. 
Integrity. We hold ourselves accountable and strive for transparent communication to build trust amongst ourselves and our customers. We take ownership of our results as we know what we do matters and collectively we will change the healthcare industry. We are thoughtful and intentional with every customer interaction understanding the overall impact on human health. 
Curious. We ask questions and actively listen in order to learn and continuously improve. We embrace change and the opportunities it presents to make each other better. We strive to be on the cutting edge of science and technology innovation by encouraging creativity. 
Impactful. We take our social responsibility with the seriousness it deserves and hold ourselves to a high standard. We improve our sustainability by encouraging discussion and taking action as it relates to our natural, social and economic resource footprint. We are devoted to our humanitarian mission and look for new ways to make the world a better place. 
Velsera is an Equal Opportunity Employer:
Velsera is proud to be an equal opportunity employer committed to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, military or veteran status, citizenship status, and genetic information.