Director of Operations
San Francisco, CA /
Engineering – Hardware /
The workplace has undergone a complete transformation. Historically, occupancy was consistent; everyone worked in-office five days per week. But post-pandemic, occupancy is inconsistent, unpredictable, and dynamic, as work has become more flexible than ever before. In order to make decisions with confidence, workplace, CRE, and facilities management leaders need a true understanding of how and when their spaces are used.
VergeSense is the company behind the world’s first and only Occupancy Intelligence Platform. Over 170 companies across 43 countries and 75M sqft rely on occupancy intelligence to make confident, fact-based optimization decisions to improve employee experience and decrease costs. VergeSense customers use our platform, which is built on a foundation of the industry's most accurate occupancy sensors, to right-size their portfolio, validate space planning and designs, optimize cleaning operations, and ensure their teams can always find spaces to work.
VergeSense is seeking a Director of Operations who will be accountable for managing our strategic partners, reliably building our product, and consistent delivery to our customers. Specifically, this person will oversee supply chain, logistics, and manufacturing. A key part of this role will be to work with executive stakeholders across VergeSense to understand trends in quality and demand. This person will oversee the relationships with our external partners that supply, store, and transport our products, ensuring we are operating at a high level of efficiency while maintaining strong relationships.
Reporting to the VP of Connected Devices the Director of Operations will thrive in a high-growth, fluid, and metrics-oriented environment, with a deep passion for delivering value to customers.
What You'll Do:
•Holistically be accountable for supply chain, logistics, and manufacturing.
•Act as player-coach across the team - by diving in and helping you’ll help set the standard and build a strong understanding of what’s going on.
•Recruit, lead, and develop the team. Constantly evaluate VergeSense’s Fulfillment process to increase efficiencies, lower costs, and improve customer service.
Manufacturing and Manufacturing Engineering
•Driving the selection and management of our manufacturing partner to build our in-house designed electronics products. •Manage and negotiate JDM engagements including contracts and change orders.
•Ensure that we are developing scalable, repeatable, and reliable manufacturing processes.
•Drive sustainable and reliable access to our finished goods and the components that go into them.
•Drive pricing and contract negotiations with critical suppliers and partners.
•Manage existing strategic partners (such as EMS/ODM/CM) and select future ones.
•Forecasting and planning - develop and operate a process to tightly loop sales and operations to drive efficient ordering and production.
•Manage & select logistics partners across 3PL, shipping, and importing.
•Set vision and strategy for global operations including warehousing, distribution, compliance, etc.
•Define, monitor, and evolve our distribution strategy.
•10+ years of diverse experience in Supply Chain, Operations, Sourcing, and Fulfillment.
•6+ years of experience building and leading teams in high-growth, global organizations
•Proven track record of entering new disciplines, developing relevant skills, and succeeding.
•Proven track record in implementing global solutions that support internal and external customers.
•Visible leadership skills and executive presence. The ideal candidate demonstrates the ability to provide thoughtful leadership, think strategically, and effectively communicate their vision across the organization.
A successful candidate resonates and embodies our core values:
•Be customer obsessed: Advocate for customers. Constantly listen to customers, prioritize customer needs across every business objective, and continuously add value to the customer experience.
•Just get started: Dive in! You have agency, so take ownership. Don’t hesitate to make decisions and embrace uncertainty as an opportunity to learn.
•Deliver quality results: Maintain razor-sharp focus on what matters. Ruthlessly prioritize, cut distractions, and commit to excellence.
•Communicate with high bandwidth: Communicate in a clear, accurate, and appropriate manner. Encourage different viewpoints and accept feedback. Speak candidly, even when it may be uncomfortable.
•Lead with empathy: Nurture an inclusive workplace environment where people from all backgrounds are seen, heard, and supported. We thrive together.
$230,000 - $250,000 a year
• A high-impact role in an emerging industry leader
• Competitive compensation and equity
• Employer-sponsored medical, dental and vision insurance
• Open Vacation policy: take time off when you need it
We value people from all walks of life who exhibit kindness, curiosity, discipline, humility, and passion to excel at what they do. If you would like to contribute to our team, we encourage you to apply.