Technical Support Engineering Intern - Spring 2024
San Mateo, California /
Technical Support – Technical Support /
Intern
/ On-site
Who We Are
Verkada is the largest cloud-based B2B physical security platform company in the world. Only Verkada offers seven product lines — video security cameras, access control, environmental sensors, alarms, visitor management, mailroom management and intercoms — integrated with a single cloud-based software platform.
Designed with simplicity and scalability in mind, Verkada gives organizations the real-time insight to know what could impact the safety and comfort of people throughout their physical environment, while empowering them to take immediate action to minimize security risks, workplace frustrations and costly inefficiencies.
Founded in 2016 with more than $360M in funding raised to date, Verkada has expanded rapidly with 14 offices across three continents, 1,500+ full-time employees and 15,700+ customers across 70+ countries, including 43 companies in the Fortune 500.
The Role
As a Technical Support Engineering Intern, based out of our San Mateo HQ, you will work on leading-edge cloud-managed IoT technology while providing troubleshooting, design, and integration assistance to our growing base of enterprise customers. Interns work on the same issues and projects as full-time Technical Support Engineers. If you are interested in making an impact and learning valuable career skills in a highly technical environment, come join us!
Responsibilities
- Troubleshoot network, hardware, and software issues related to the Verkada platform
- Provide best practice design and integration expertise to enterprise customers
- Communicate technical matters to customers both orally and in writing
- Own customer issues from creation to resolution
- Collaborate with Engineering and Product teams to test new products and identify bugs
- Contribute content to our Knowledge Base
- Lab testing and team projects
Requirements
- Available for a full-time (40 hours per week) in-person internship from January - May 2024 in San Mateo, CA
- Third or Fourth year college student working towards a Bachelor’s or Master's degree in a related technical discipline: Networking, Telecommunications, Systems Administration, Information Technology, Computer Science, Computer Engineering, or Cybersecurity from an accredited university
- Coursework with a focus on computer networking, Linux, or computer systems
- Ability to communicate complex technical matters both orally and in writing
- Demonstrated problem-solving skills and attention to detail
- Ability to work within a team environment
- Industry certifications are a plus: CCNP, CCNA, CCENT, CCDA, CWNP, CWNA, MCSE, CEH, Network+, Security+, A+
Perks & Benefits
- Monthly housing stipend (on top of hourly wage)
- Healthy breakfast, lunch, and dinner provided daily
- Intern events and mixers
Verkada is an equal opportunity employer. We strive to be a welcoming place for everyone, and we do our best to make sure all people feel supported and connected at work. A big part of that effort is support for members and allies of our internal communities like Women at Verkada, Pride at Verkada, Multicultural at Verkada, and Parents at Verkada.
