Implementation Specialist (Dallas, TX)
Dallas, Texas
Customer Success /
Full-Time /
Hybrid
VERO
Leasing for the Future | Confidence for Today
VERO is a vertical SaaS platform, purpose-built to mitigate risk, increase leasing velocity, and consolidate vendors in the rental real estate workflow. Our cloud-native platform handles everything from applicant pre-qualification through lease execution. VERO’s proprietary technology quickly and accurately verifies financial and personal information critical to risk mitigation and lease execution. VERO creates trust and confidence in the leasing process by empowering property owners and operators to work more efficiently and profitably while simultaneously allowing applicants to maintain control of their own data and financial identity.
OUR CORE VALUES
Respect & Empathy: Empathy - the ability to understand and share the feelings of another.
Resolute: We’re obsessed with the word “why.” We challenge each other, we challenge assumptions and we challenge ourselves.
Customer Obsession: Customer centricity means we are obsessed with serving our customers needs with urgency, we are always focused on, and prioritize, solving for their pain. We are always focused, across all of our business units, on understanding their problems and optimizing to offer them solutions which they can utilize today and in the future.
Passion: We are passionate in developing unprecedented solutions to old industry problems and relentlessly push boundaries.
Execution: We believe that execution is paramount and that clearly communicated, measurable goals lead to strong, predictable outcomes. To that end, we strive to ensure that our tasks, processes, and strategies are focused on measurable outcomes, are lightweight and agile, and serve the desired outcome rather than incumber it.
HOW WE MEASURE SUCCESS
Our customer-facing teams are dedicated to ensuring that both our users (applicants/renters) and our customers (property managers) are receiving best-in-class service and getting the most value from the product. We measure success in being highly available and responsive while delivering personalized support with a high level of product and industry knowledge.
LIFE & CULTURE
We strive to create passionate and results-oriented teams filled with open-minded people that can foster an environment of growth. We believe that by democratizing access to information, we can allow good ideas to percolate from anywhere and avoid siloed thinking. We work fast, hard, and with a focus on the fine details that allow our products to be delightful.
Roles and Responsibilities
- As an Implementation Lead you will drive customer adoption by hosting Training and Q&A calls and creating how-to guides and videos.
- Communicate with executives and client site teams to understand their implementation goals and deliver Vero success.
- You need the strong ability to multi-task while staying organized and agile with project management.
- Encompass problem solving, critical thinking to maximum client satisfaction of our product and to cultivate positive partnerships with customers.
- Collaborate cross-functionally with VERO Sales, Marketing, CSMs, Product & Engineering, and Support teams to create a seamless customer journey and improve product functionality.
- You will work daily in our technology operations platforms such as Google Suite, Guru, GuideCX, Salesforce, Jira, Canva, Adobe, and Slack.
- Multi-family housing/PropTech experience is a plus.
- Project Management experience is a plus.
Key Performance Indicators
- Scheduled projects/units
- Launched Units
- Adoption Rate
- Integration set ups
- Call Backs
- NPS results
- Intake Information
- Scheduling
- Implementation related Support tickets
- Resolution Rate
- Trainings
- CSAT Result
$70,000 - $110,000 a year
VERO is growing. We share an excitement for best-in-class technology, serving our customers, and building unprecedented solutions for complex problems. It’s an exciting time to join VERO, and we’re looking for the best talent to help us build high-impact solutions for businesses and individuals alike.
If you are a high-performing team player who enjoys working collaboratively with others and you are willing to share and support diverse opinions, come transform leasing with us! Learn more at sayvero.com or follow us on Instagram, Twitter or LinkedIn.
