Sales Support Specialist
United States (Remote)
Sales – Sales Support /
Regular Full-Time /
Remote
About Versapay 🚀
For growing businesses that need to accomplish more with less, Versapay’s Accounts Receivable Efficiency Suite simplifies the invoice-to-cash process by automating invoicing, facilitating B2B payments, and streamlining cash application with AI. Versapay integrates natively with top ERPs, while allowing businesses to collect with a self-serve payment portal and collaborate with customers and teammates to resolve what automation alone can’t. Owned by Great Hill Partners, Versapay’s employee base spans the U.S. and Canada with offices in Atlanta and Miami. With 10,000 customers and 5M+ companies transacting, Versapay facilitates 110M+ transactions and $170B+ in payments volume annually
Think you might be the next Veep to join? Read on!!
Our Values
⭐️ We obsess over our customers.
⭐️ We help each other.
⭐️ We embrace diversity.
⭐️ We find better ways.
⭐️ We get things done.
⭐️ We own it.
HOW YOU’LL MAKE A HUGE IMPACT HERE – AND ON YOUR CAREER:
As one of our Sales Support specialists, reporting to the Manager, Sales Support, you will be responsible for correctly and efficiently entering information into various tools and working with merchants and internal partners on new accounts. You’ll be collaborating with our internal underwriting teams as well as external partners and underwriters on new deals until a decision is made. You’ll be responsible for tracking all information in Salesforce and maintaining up to date notes on all accounts that you touch. You’ll assist with guiding Sales Reps on best practices for the application process. You’ll work to create a collaborative, cohesive, and efficient work flow.
What you'll do:
- Handle data and information: Preside over merchant information for underwriting by inputting and transferring data, as well as keeping Salesforce assets; tasks, statuses, and application notes and information up to date. Entering in information into external databases for application submission and utilizing for updates on accounts and related pend information.
- Teamwork: Assist with additional processes and round-robin tasks necessary to fulfill the Sales Support role, such as answering questions in slack, assisting other teams with any additional questions or information, and work collaboratively with internal teams to accomplish common goals. Work collaboratively to meet team established goals and timelines
- Documentation and Training: Assist with documenting current processes and keeping current documents up to date with any changes
- Connect teams and partners: Build and maintain relationships with processors, partners, merchants and co-workers. Keeping the department manager apprised of escalations in account approvals and underwriting statuses and the status of assigned work
- Support the customer lifecycle: Working closely with our merchants and internal partners to support them during the application and underwriting processes and aligning with application/underwriting specific needs and requests and working until a decision is made
- Provide thought leadership: Educate stakeholders on best practices, coach the team of talented marketing professionals on best practices and questions with applications and processes. Work closely with all teams to educate and promote efficiency
- Fill the gaps: Assist teammates with assigned work when time permits, there is an urgent need, or someone needs time off. Assist internal partners with projects and large merchants to ensure seamless transition through various steps/stages in the application process
- Stay up to date: Stay information on internal matters (using Slack, Salesforce, email, company announcements, and using internal and external training resources) and industry-related changes related to credit card processing terms, policies and procedures.
What you'll bring to the team:
- Strategic thinking: Ability to think on your feet and ask the right questions. Enjoy learning new things and can learn quickly. When things change, having the ability to roll with the punches and adapt quickly and efficiently. Hungry to learn about how sales departments work and aren’t afraid to do the admin work to work to get the knowledge and experience.
- Follow through: Get things done! Motivated, driven and know how to prioritize. Ejoy working on a team, but don’t mind working independently to bring all assigned work to completion as quickly and accurately as possible. Take ownership of the time and work completed and truly make a difference.
- Collaboration: Communicate effectively with anyone in an organization, be it the receptionist or the CEO. Work with various different departments and effective communication and collaboration are essential for success.
- Agility: Love solving problems! There is not a challenge– at work or at home- that doesn’t make you want to dig in and figure it out.
- Data fluency: You pay attention to the details. As far as you’re concerned, anything worth doing is worth doing right, every single time. You stay focused and nothing falls through the cracks on your watch.
- Platform/tools expertise: Expert knowledge of platforms such as Salesforce and Microsoft Office. Ability to learn quickly and adapt to different systems and databases that are used internally and with our partners.
$45,000 - $50,000 a year
#LI-Remote
All of our Veeps live out our core values:
We look for excellence: individuals that are better than we are and not only meet our values but bring value to our teams.
Research shows that while men apply to jobs when they meet an average of 60% of the criteria, women and other marginalized folks tend to only apply when they check every box. Think you have what it takes, but not sure you check every box? Apply to the role anyways. We’d love to talk and determine together whether you could be a great fit!
We are committed to providing an environment that is inclusive and accessible. Versapay is an equal opportunity employer and considers all applicants for employment without discrimination. Please let us know if accommodation for the recruitment/interview process is required and we will work with you to make sure your needs are addressed.
