Customer Service Associate
New York
Operations /
In-Office /
On-site
About Verse Medical
We’re building the software infrastructure that enables hospital-quality care, at home. As healthcare costs have increased, the patient’s home has become incredibly important as a site of care.
Yet, patients recovering at home are highly underserved. Patients can only get better at home if they receive the high-quality care that they need reliably. The existing in-home care process involves patchwork of different vendors, all connected through faxes by nurses. We’re building modern, robust software that solves this challenge. We currently work with patients and hospitals across the United States.
We’re backed by some of the best investors in technology and healthcare and have ambitious expansion plans. It’s a particularly exciting time to join the company as we’re aggressively expanding the team.
What the role consists of:
- Answer and manage inbound phone calls, especially from Spanish-speaking patients.
- Assist patients with their medical supply orders, including troubleshooting any issues.
- Provide excellent customer service by addressing patient concerns and answering questions related to their DME orders.
- Work closely with other departments to resolve patient issues promptly and accurately.
- Maintain a positive and professional demeanor when interacting with patients and team members.
- Handle sensitive patient information with confidentiality and care.
- Support the team in meeting customer service goals and performance standards.
What we're looking for:
- Fluency in Spanish and English (both verbal and written).Strong communication skills, with the ability to explain medical supply-related information to patients clearly and empathetically.
- Ability to handle multiple tasks in a fast-paced environment.A desire to grow within the company, with the opportunity to move into a lead role.
- Previous experience in customer service, especially within the healthcare or DME industry, is a plus but not required.A positive attitude and team-oriented mindset.
- High level of organization and high attention to detail.
Why this role:
- Fast career progression. We’re at an inflection point as a company and want our team members to grow with us.
- Work in a fast-paced, dynamic environment.
- Work in a low bureaucracy environment that allows you to do your job well.
- Learn about operations and healthcare quickly.
$60,000 - $62,000 a year
Compensation at Verse also includes benefits and a variable pay component, as well as a path to rapid advancement.
We are an equal opportunity employer and are committed to providing a positive interview experience for every candidate. If accommodations due to a disability or medical condition are needed, connect with us via email at recruiting@versemedical.com. As a company, we value fairness, helpfulness, transparency, leadership and build our teams around these values. Check out our careers page to get to know us better as you think about your next step at Verse Medical.
