IT Operations Engineer (hybrid)
Toronto /
Platform Operations – IT Operations /
Full-Time
/ Hybrid
WHO WE ARE
VerticalScope (TSE: FORA) operates one of the 10 largest community platforms in the US. Our platform includes over 1,000 websites and 100 million monthly visitors. Our mission is to enable the world to share expertise and discover knowledge on subjects they love. We operate at the intersection of community, content, and commerce, and believe in the power of enthusiasts to inform and inspire.
THE ROLE
At VerticalScope, we are reimagining the future of online communities, and are looking for an It Operations Engineer to own VerticalScope’s internal IT systems and processes. As IT Operations Engineer, you will provide key support to VerticalScope employees throughout their journey here - from onboarding, account setup and management, to supporting their endpoint equipment - ensuring that everyone has a positive IT experience in the organization. This is an exciting opportunity to join a mission-focused public company with a startup mentality.
This is a hybrid role, with the expectation for the individual to work in our Toronto office 2+ days a week.
WHAT YOU'LL DO
- Provide the best IT experience possible to overall VerticalScope team
- Introduce and execute on new, modern solutions to maintain, deploy, and administer a diverse fleet of employee hardware and devices across the globe
- Maintain the health of the corporate infrastructure, ensuring all the systems that power the business are managed effectively and appropriately
- Actively maintain and develop crucial internal tools and services including Google Workspace Enterprise, Cloud Identity, Kandji MDM, and Apple Business Manager
- Build automation processes around endpoint management to maintain, update, and track all IT endpoints
- Collaborate on projects to improve, expand, and automate the capabilities of the IT Operations team, addressing key new business challenges such as supporting a fully hybrid workforce
- Assist in managing our hardware and software inventory, potentially automating this process as necessary
- Provide timely, clear, and effective support to end users on a daily basis
- Other related responsibilities and ad hoc projects as negotiated and needed to meet the ongoing needs of the company
ABOUT YOU
- 2+ years of experience in IT operations engineering or related role
- Expert level experience in managing assets within a mixed-OS environment with a diverse fleet of mobile assets
- Knowledge of security fundamentals and best practices
- Experience supporting a diverse team of end-users across the global
- Proficient in administering PC and Apple hardware
- Proven ability to work autonomously
- Undergraduate degree or technical certificate in Computer Science or related field
YOU'RE A GREAT FIT IF YOU ALSO HAVE
- Hands-on experience administering Google Workspace Enterprise / Cloud Identity
- Experience managing MacOS endpoints with Apple Business Manager & Kandji MDM
- Knowledge of Kanban and/or Jira
LIFE AT VERTICALSCOPE
We believe that competitive benefits are an important investment in our people and culture. In addition to joining a passionate and collaborative team culture, your benefits and perks include:
Benefits:
- Full suite of health benefits (medical, dental, vision), including fertility options
- Retirement savings program and HSA/FSA programs
- Flexible working hours and unlimited vacation
- Parental leave top up pay
- Life insurance, long-term disability, AD&D
- Employee Stock Option Program (ESOP)
- Career development stipend
Perks:
- Employee referral bonus
- Employee discounts
- High-tech office space and remote work options
- Virtual social events
- Inclusive culture
EEO
Our company values diversity of thought and believes diverse teams make innovation possible. We work on complex, difficult problems with no linear or clear solutions. We believe that a diverse team can bring different perspectives and approaches, and whose experiences reflect the full set of clients we seek to serve. As such, VerticalScope is committed to a diverse representation among our employees.
If you require disability-related accommodation during the application, recruitment, and interview process, please let us know and we will work with you to make all possible adjustments to suit your needs.
