Implementation Manager

San Francisco, CA /
Customer Success /
Full Time, Remote
What we're doing:
Owning a home is a foundational part of building financial security and wealth in America. However, the tools and technology that support homeownership are antiquated, dependent on things like fax machines, handwritten documentation, and hours of manual review.

We're here to change it.

Vesta is on a mission to build the next generation of banking infrastructure, starting with the mortgage LOS (the backbone powering the mortgage origination process).

Who we are:
Our founding team is no stranger to the complexities of the financial industry. As early employees at Blend, they spent years together focused on creating modern cloud infrastructure for banks. Now, with Vesta, they are transforming the mortgage industry by creating the most flexible, open and automated origination experience, benefitting financial institutions and their customers.

And, we're not alone.

We've received $5M in seed financing from top tier investors, including Conversion Capital, Bain Capital Ventures, and Index Ventures.

We believe that our team is our greatest competitive advantage and take pride in having a team of exceptional humans. As a team, we value humility, empathy, self-awareness, and an orientation towards action. If this sounds like you and you're excited by the idea of getting in at the ground level to be part of building the infrastructure that will power the future of the finance industry, we would love to hear from you!

Who you are:
You're looking to join an early-stage team to build something BIG, something industry-changing, and you’re excited about coming up with creative solutions to challenging technical and business problems, finding ways to effectively communicate solutions and plans.

You are deeply customer-focused and dedicated to setting the foundation for a long-term successful partnership, and you’re excited about being a voice of the user, and sharing your learnings back to the broader team.

You feel comfortable navigating and advocating for both the needs of the customer as well as the needs of the company, and you aren’t intimidated about saying no when necessary to get to the right outcome. You have experience successfully deploying software within mature organizations as well as working with executive stakeholders.

Bonus points if you have prior relevant work experience with mortgage lenders or at enterprise SaaS start ups.

Note: we don't expect you to come in understanding every nuance of the mortgage industry. However, being successful in this role will require a high degree of curiosity and willingness to understand the mortgage ecosystem.

About the role: 
As an early implementation manager at Vesta, you'll work closely with the founders and the early team to:

    • Dive headfirst into the Vesta product and the mortgage industry, becoming an expert in order to map our product to our customer’s wide ranging business needs and workflows, offering guidance and advising them on best practices.
    • Manage complex projects with multiple stakeholders & critical timelines, from initial project kickoff through final implementation & user testing, setting the foundation for our customers’ ongoing success.
    • Collaborate cross functionally with sales, product, and engineering teams to gather and share customer requirements and feedback, being the voice of the user, helping to prioritize product development, and shaping the future of the Vesta product.
    • Help to create repeatable playbooks and processes to lay the groundwork for the future of the implementations organization, and identify ways to continuously iterate and improve our internal processes.

Perks + Benefits

    • Competitive salary and equity
    • Robust medical, vision and dental coverage (~100% of employee premiums are covered)
    • Remote-first culture with hubs in New York and San Francisco
    • Physical and mental wellness benefits
    • Flexible time off (that we expect you to use!)
    • Co-working passes and/or wfh stipend
    • Dining dollars
    • 401(K) offering
    • Meaningful parental leave - 16 weeks off for birthing and non-birthing parents, applying to adoptions as well.
    • Company outings and offsites
At Vesta, we believe that the only way we can tackle the challenging problems in front of us is by having diverse perspectives and an environment that promotes inclusivity. We’re committed to equal opportunity regardless of race, color, ancestry, religion, gender, gender identity, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or veteran status.