Fraud Analyst
Paris
Operations – Fraud /
Permanent contract /
Hybrid
Vestiaire Collective is the leading global online marketplace for desirable pre-loved fashion. Our mission is to transform the fashion industry for a more sustainable future by empowering our community to promote the circular fashion movement. Vestiaire was founded in 2009 and is headquartered in Paris with offices in London, Berlin, New York, Singapore, Ho Chi Minh and Hong Kong and warehouses in Tourcoing (France), Crawley (UK), Hong Kong and New York.
We currently have a diverse global team of 700 employees representing more than 50 nationalities. Our values are Activism, Transparency, Dedication and Greatness and Collective. We are proud to be a BCorp.
We are looking for a full-time Fraud Analyst based in Paris.
As a fraud analyst, you will be responsible for handling daily fraud operations. You enable a safer platform for our users and help Vestiaire Collective manage fraud risks along end-to-end user journey (signup, login, password change, listing, checkout, return, etc… ).
What you’ll be doing 👜
- You investigate and resolve queued manual review within the service level agreements to reduce potential revenue losses and bad accounts, by analyzing the user network and its surrounding data
- You investigate and approve transactions to prevent unauthorized payment
- You identify and analyze customer behaviors to surface fraud patterns such as friendly fraud, theft or account takeover and similar other risks
- You partner with Senior Fraud Specialist to design and implement fraud prevention strategies, improving Vestiaire Collective systems efficiency
- You defend customer’s fraud and non fraud disputes
Who you are ⭐
- You have a Bachelor's (Int’l), and preferably 3 years experience in related e-commerce Fraud
- You’re passionate about identifying and stopping fraudulent activities and rings
- You have experience with CNP (card not presented transactions), BNPL and different alternative payment methods
- You demonstrate excellent analytical and investigative skills, a keen eye for detail and an ability to think critically
- You are data driven, have a solid track record leveraging SQL, BI tool and dashboarding (e.g. Tableau) to make a positive impact on customer metrics
- You have experience with fraud detection/Risk management or Trust & Safety activities
- You are comfortable communicating with various people and teams to get the information you need to help customers out
What we offer 🎁
A meaningful job with an impact on the way people consume fashion and promote sustainability
The opportunity to do career-defining work in a fast-growing French-born scale up
The possibility to work as part of a globally diverse team with more than 50 nationalities
Two days to help Project - reinforcing your activist journey and volunteer for an association
Significant investment in your learning and growth
Competitive compensation and benefits package
As full member of our entrepreneurial project, you will be eligible to free shares
Vestiaire Collective is an equal opportunities employer
