Senior Fraud Analyst
Paris
Operations – Fraud /
Permanent contract /
Hybrid
Vestiaire Collective is the leading global online marketplace for desirable pre-loved fashion. Our mission is to transform the fashion industry for a more sustainable future by empowering our community to promote the circular fashion movement. Vestiaire was founded in 2009 and is headquartered in Paris with offices in London, Berlin, New York, Singapore, Ho Chi Minh and Hong Kong and warehouses in Tourcoing (France), Crawley (UK), Hong Kong and New York.
We currently have a diverse global team of 700 employees representing more than 50 nationalities. Our values are Activism, Transparency, Dedication and Greatness and Collective. We are proud to be a BCorp.
We are looking for a full-time Senior Fraud Specialist based in Paris
As Fraud Specialist, you will be responsible to optimise fraud prevention, detection and mitigate impact for Vestiaire Collective on a given scope. You will become the company referent on scope assigned. You will report directly to the VP Authentication, Quality Control & Trust, based in Paris HQ.
While responsibility attached to this role can be wider, we are currently looking for experience to prevent and detect payment fraud. Knowledge of Adyen, Riskified, Paypal and Klarna is a big plus.
What you’ll be doing 👜
- Fraud strategy (20%)
- You surface risks and opportunities to better detect, prevent and mitigate fraud
- You stay up to date with fraud patterns and identify industry best-practices
- You propose strategies to management in order to achieve company and team goals, mitigating fraud risk while balancing customer experience
- Performance management & Implementation (60%)
- You take ownership to implement solution
- You partner with internal and external stakeholders
- You act as Project manager when required
- You are ensuring quality delivered by outsourced partners
- You monitor and analyse short- and long term trends and report on KPIs evolution
- You leverage data and data insights to define actions that help us to deliver against our objectives
- Operations (20%)
- You participate in emergency team response and are able to back-up fraud analyst when needed to ensure Vestiaire anti fraud effort continuity
- You are responsible for specific daily operations, among suspicious transactions review, investigation tickets and supporting our chargeback defense.
Who you are ⭐
- You have a Bachelor's and +4 of years experience in related e-commerce Fraud detection / risk management
- You’re passionate about identifying and stopping fraudulent activities or rings.
- You are driven, proactive and rigorous
- You demonstrate excellent analytical and investigative skills, a keen eye for detail and an ability to think critically
- You are data driven, have a solid track record leveraging SQL, BI tool and dashboarding (e.g. Tableau) to make a positive impact on business metrics
- You are comfortable communicating with various people and teams to get the information you need to help customers out
- You enjoy working with international teams
What we offer 🎁
A meaningful job with an impact on the way people consume fashion and promote sustainability
The opportunity to do career-defining work in a fast-growing French-born scale up
The possibility to work as part of a globally diverse team with more than 50 nationalities
Two days to help Project - reinforcing your activist journey and volunteer for an association
Significant investment in your learning and growth
Competitive compensation and benefits package
As full member of our entrepreneurial project, you will be eligible to free shares
Vestiaire Collective is an equal opportunities employer
