Partner Success Manager

New York, NY /
Branding and Partnerships /
Full Time
About Us
Join our growing team at Vetcove in New York City, and help us transform how veterinarians buy the supplies they need to keep America's pets healthy. Vetcove's eCommerce and mobile platforms enable veterinary practices to compare and buy from all of their vendors in one place. Our community of more than 10,000 veterinary hospitals employs tens of thousands of veterinarians, and delivers care to many millions of animals every year across all 50 states. We’re a growing team on a mission to modernize the $50B+ animal health industry. Simply put, Vetcove helps veterinary organizations spend more time giving care, and less time shopping and comparing across vendors to supply their practices. We're completely revolutionizing the way veterinarians discover and buy products, and how animal health brands engage their veterinary customers. Vetcove is a Y Combinator and venture-backed growth stage company with notable investors in Silicon Valley and NYC. We're looking for exceptionally talented and passionate people to join our growing team.

About the position
The Partner Success Manager Role for Vetcove’s Brand Partnerships team is a strategic and enthusiastic solution-driver for our largest partners. This is an outstanding opportunity to build and manage key client relationships, be a platform and product expert, and act as our partners’ go-to for media planning, strategy and measurement. This role is responsible for partnering with our Data Scientists and Account Managers to foster client relationships, drive revenue via strategic recommendations, and use data and analytics to build a consultative solution for our customers. Success in this position requires strong consultative sales and analytical skills, a focus on client service, and the ability to thrive in a dynamic, team-focused environment delivering against partner goals and objectives.

What you'll do

    • Design and lead Vetcove’s partner success strategy
    • Position yourself as a strategic partner to key stakeholders and champions within named accounts in order to build and maintain strong, long-lasting relationships 
    • Craft narratives and prove customer value through comprehensive business reviews and strategic touch-points, both over the phone and through on-site meetings
    • Develop proficiency in collecting ongoing customer product feedback to establish an effective feedback loop for customer needs and our product development strategy
    • Take a methodical approach to strategic planning in each of your owned accounts by creating a roadmap which continuously progresses the customer towards their specific platform goals, account growth, and overall success with Vetcove
    • Stay tuned in to the market and understand how Vetcove can evolve to adapt to changes in market dynamics
    • Nurture relationships to be sure they understand Vetcove’s value and how we can fit into long term strategy

You should have

    • Exceptional verbal, written, and presentation skills
    • Excellent time and process management skills
    • Strong analytical skills 
    • Ability to formulate strategic media plans and proposals 
    • Experience in developing and presenting data analyses and partner business reviews 
    • Proven success identifying and developing executive relationships
    • A strong desire to learn and define an emerging function in a rapidly growing and dynamic startup environment
    • Experience in the B2B animal health market a plus, but not required