Non-Latam Agent Support Representative
Manila, National Capital Region, Philippines
Business Solution Center – BSC- Non Latam /
Hybrid
The Non Latam Agent SupportRepresentative is responsible for developing and servicing a portfolio of clients (Agents) through telephone visits, generating a commercial relationship, which allows negotiations to increase shipping volume and profitability for Viamericas.
Duties and responsibilities
- Deliver excellent service and provide solutions to incoming and outgoing calls.
- Carry out and document telephone visits to the entire assigned territory.
- Monitor and analyze price monitoring.
- Follow up on inactive agencies.
- Develop and implement business plans tailored to territory needs.
- Prospect and identify opportunities for new business development.
- Prepare and maintain reports on competitive activity.
- Provide service and support to field staff.
- Complete installation of new agencies.
- Support the development and growth of new agents.
- Maintain and increase the volume of transactions from the assigned territory.
- Maintain and increase the profitability of transactions from the assigned territory.
- Maintain and increase the portfolio of assigned agencies.
- Follow up and solve the situations reported by agents and field staff.
Supervisory Responsibilities
- Read, acknowledge and comply with Viamericas Staff Information Security Policy via the Information Security training portal. This should be done within 30 days of hire and repeated annually.
- Attend periodic Information Security training provided by Viamericas’.
- Report any event that might be an Information Security Incident: clicked on a malicious link, downloaded and opened a suspicious file, etc.
Qualifications
- Strong understanding of the sales cycle with proven ability to prospect, negotiate, close deals, and follow up.
- Exceptional verbal and written communication, presentation, and interpersonal skills.
- Creative problem-solver with the ability to manage business challenges effectively.
- Highly organized, detail-oriented, and disciplined.
- Skilled in multitasking and thriving in fast-paced, high-pressure environments.
- Experienced in market analysis and identifying potential customer targets.
- Strong internet research skills.
- Self-motivated, competitive, and results-driven with a strong desire for success.
- Positive attitude with excellent teamwork and collaboration skills.
- Service-oriented with a proactive approach.
- Proficient in CRM systems and business software such as PowerPoint, Word, Outlook, and Excel.
- Adaptable, professional, courteous, and capable of working independently or as part of a team.
- Fully available and flexible to meet business needs.
Working Conditions
- General office working conditions, with a hybrid work schedule.
