Technical Account Manager
Chicago, IL
Operations – Operations /
Full-time /
Hybrid
WHAT YOU’LL DO
Viant is seeking a highly skilled and self-motivated Technical Account Manager to join our team to act in a client service role. As a Technical Account Manager, you will be responsible for managing and supporting our clients' Data Platform, 1st & 3rd party measurement needs, with a specific focus on leveraging SQL via Google BigQuery for troubleshooting, data analysis and workflow automation. Your expertise will be crucial in ensuring the successful implementation and optimization of our clients' advertising campaigns and strategies.
This is an opportunity to be on the bleeding edge of data and measurement, collaborating and building relationships with clients at top global brands and ad agencies.
The ideal candidate will have a combination of exceptional project management and client service skills, as well as knowledge of the advertising technology landscape. You should have a strong understanding of client service best practices and SQL experience.
THE DAY TO DAY
- Post-sales Client Relationship Management: Build and maintain strong relationships with clients, serving as their primary point of contact for technical inquiries & issue resolution; actively support our clients’ Data Platform, 3rd party measurement, and Viant’s Advanced Reporting services
- Project manage and collaborate with cross-functional teams, including Sales, Business Intelligence, and Operations, to ensure seamless coordination and delivery of technical solutions
- Act as a trusted advisor to key customers, understanding their technical requirements and implementing technical solutions for key customers through aligning our products/services to meet their needs.
- Provide ongoing training and documentation for internal sales and operations teams on measurement reporting and best practices to promote knowledge sharing
- Troubleshooting and Issue Resolution: Investigate and resolve technical issues related to data integration, reporting discrepancies, and performance gaps, working closely with cross-functional teams to ensure timely resolution.
- Data Analysis and Reporting: Utilize Google BigQuery SQL to extract and analyze large datasets, deriving actionable insights & automation to improve advertising campaign performance and ROI
GREAT TO HAVE
- Strong client service skills with 4+ years of relevant experience in client service roles (e.g., Account Management, Project Management and/or Ad Operations)
- Knowledge of and experience with prominent technologies and themes within ad tech: data onboarding, identity resolution, attribution, measurement, DSPs, ad serving, programmatic buying, and data targeting
- Provide ongoing training and documentation for internal sales and operations teams on processes and strategy regarding measurement reporting, attribution, and best practices to promote knowledge sharing
- Proficiency with SQL via Google BigQuery along with other cloud-based systems and tools
- Results-oriented, highly productive, self-starter who can multitask and prioritize effectively in a fast-paced environment
- Open-minded to new ideas, feedback, and alternative approaches to adapt strategies based on evolving client needs and industry trends
WHO WE ARE
- Viant® (NASDAQ: DSP) is a leading advertising software company that enables marketers to plan, execute and measure omnichannel ad campaigns through a cloud-based platform. Viant’s self-service Demand Side Platform, powers programmatic advertising across Connected TV, Linear TV, mobile, desktop, audio, gaming and digital out-of-home channels. In 2022, Viant was recognized as a Leader in the DSP category, earned Great Place to Work® certification and Co-Founders Tim and Chris Vanderhook were named EY Entrepreneurs of the Year. To learn more, please visit viantinc.com.
$77,200 - $96,500 a year
LIFE AT VIANT
Investing in our employee’s professional growth is important to us, but so is investing in their well-being. That’s why Viant was voted one of the best places to work and some of our favorite employee benefits include fully paid health insurance, paid parental leave and unlimited PTO and more.
Not the right position for you? Check out our other opportunities!
About Viant
Viant Technology Inc. (NASDAQ: DSP) is a leader in AI-powered programmatic advertising, dedicated to driving innovation in digital marketing. Our omnichannel platform built for CTV allows marketers to plan, execute and measure their campaigns with unmatched precision and efficiency. With the launch of ViantAI, Viant is building the future of fully autonomous advertising solutions, empowering advertisers to achieve their boldest goals. Viant was recently awarded Best Demand Side Platform by MarTech Breakthrough, Great Place to Work® certification and received the Business Intelligence Group’s Innovation award for AI Advancements. Learn more at viantinc.com.
Viant is an equal opportunity employer and makes employment decisions on the basis of merit. Viant prohibits unlawful discrimination against employees or applicants based on race (including traits historically associated with race, such as hair texture and protective hairstyles), religion, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, reproductive health decision making, gender, gender identity, gender expression, age, military status, veteran status, uniformed service member status, sexual orientation, transgender identity, citizenship status, pregnancy, or any other consideration made unlawful by federal, state, or local laws. Viant also prohibits unlawful discrimination based on the perception that anyone has any of those characteristics, or is associated with a person who has or is perceived as having any of those characteristics.
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