Technical Account Manager
Chicago, IL
Operations – Operations /
Full-time /
Hybrid
WHAT YOU’LL DO
Viant is seeking a highly skilled and self-motivated Technical Account Manager to join our team to support gaps between complex technical solutions and customer needs within Viant's Data Platform and Advanced Reporting solutions. As a client-centric Technical Account Manager, you will play a pivotal role in managing and enhancing our clients’ experiences and focus on fostering educational opportunities, strengthening client relationships through exceptional service, and driving innovation with tailored technical solutions.
The ideal candidate will have exceptional project management and client service skills and knowledge of the advertising technology landscape. You should have exceptional communication skills, strong understanding of industry trends and best practices, and a proactive mindset to develop creative solutions to complex client challenges.
THE DAY TO DAY
- Build credibility with clients and support the account team for technical inquiries and issue resolution
- Actively support our clients' experience leveraging Viant’s Data Platform and Advanced Reporting solutions. As a subject matter authority, you will foster adoption by providing insightful support and driving engagement with these technologies
- Act as a trusted advisor to key customers, understand their technical requirements and scope technical solutions that align our products/services to meet their needs.
- Project manage and collaborate with cross-functional teams, including Sales, Business Intelligence, and Operations, to ensure seamless coordination and delivery of technical solutions
- Provide ongoing training and documentation for internal sales and operations teams on processes and strategy regarding measurement reporting and best practices to promote knowledge sharing
- Communicate complex technical information clearly to non-technical stakeholders
- Strong analytical skills and attention to detail, with the ability to interpret data and insights to drive performance and inform future strategies
- Cultivate a deep understanding of the technology landscape and trends relevant to clients and the ad tech industry
GREAT TO HAVE
- 4+ years of relevant experience in client service roles (e.g., Account Management, Project Management and/or Ad Operations)
- Strong client service skills, as well as knowledge of the prominent technologies within ad tech: data onboarding, DSPs, ad serving, programmatic buying, measurement, and data targeting
- Proficiency with SQL via Google BigQuery along with other cloud-based systems and tools
- Results-oriented, highly productive, self-starter who can multitask and prioritize effectively in a fast-paced environment
- Open-minded to new ideas, feedback, and alternative approaches to adapt strategies based on evolving client needs and industry trends
$88,200 - $110,500 a year
LIFE AT VIANT
Investing in our employee’s professional growth is important to us, but so is investing in their well-being. That’s why Viant was voted one of the best places to work and some of our favorite employee benefits include fully paid health insurance, paid parental leave and unlimited PTO and more.
Not the right position for you? Check out our other opportunities!
About Viant
Viant® (NASDAQ: DSP) is a leading people-based advertising technology company that enables marketers to plan, execute and measure omnichannel ad campaigns through a cloud-based platform. Viant’s self-service demand side platform (“DSP”) powers programmatic advertising across Connected TV, Linear TV, mobile, desktop, audio, gaming and digital out-of-home channels. As an organization committed to sustainability, Viant’s Adricity® carbon reduction program helps clients achieve their sustainability goals. In 2023, Viant was recognized by G2 as a Leader in the DSP category and as the Best Software in Marketing & Advertising, earned Great Place to Work® certification, and became a founding member of Ad Net Zero. Viant’s Co-Founders Tim and Chris Vanderhook were also recently named EY Entrepreneurs of the Year.
Based in Irvine, CA, Viant has more than 334 employees in 10 offices around the U.S. To learn more, please visit viantinc.com.
Viant is an equal opportunity employer and makes employment decisions on the basis of merit. Viant prohibits unlawful discrimination against employees or applicants based on race (including traits historically associated with race, such as hair texture and protective hairstyles), religion, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, reproductive health decision making, gender, gender identity, gender expression, age, military status, veteran status, uniformed service member status, sexual orientation, transgender identity, citizenship status, pregnancy, or any other consideration made unlawful by federal, state, or local laws. Viant also prohibits unlawful discrimination based on the perception that anyone has any of those characteristics, or is associated with a person who has or is perceived as having any of those characteristics.
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