Summary/Objective:

The Outlet Store Manager is responsible for managing the daily operations to meet and exceed sales goals, and customer company expectations.

Essential Functions:

· Manage the Outlet team members including recruitment, training, performance reviews and ensure that work is accomplished accurately and efficiently; take corrective action to manage performance as appropriate

· Coordinate scheduling to ensure proper coverage; approve all PTO and sick leave requests

· Handle any customer issues/escalations regarding orders, quality of product, etc.

· Oversee and/or perform closing duties (count and close registers, place daily deposit in safe, straighten/organize entire store, ,

· Manage any damaged inventory with internal procedure

· Oversee bank deposits

· Communicate low inventory levels by category

· Maintain excellent knowledge of all company's products and policies; establishes and communicates all Retail Outlet department policy and procedures

· Continuously evaluate department operations and make necessary process improvements to improve department productivity

· May perform other duties as assigned in support of the overall success of the company

Competencies:

· Comfortable working in a fast-paced environment with the ability to quickly adapt to change

· Excellent retail, financial and time management and organization skills.

· Demonstrates a high degree of personal and professional integrity

· Ability to prioritize work assignments and shift work efforts based on the needs of the department or business goals

· Strong customer service orientation demonstrates a kind and gentle approach to resolve all customer concerns

· Demonstrated leadership and managerial skills

· Ability to work positively and collaboratively with distinct groups within the company

· Ability to work independently, be self-motivated

· Skilled at communicating clearly both verbally and in writing

· Excellent problem-solving skills: willingness to think out-of-the-box to resolve issues

· Demonstrated knowledge and proficiency with Windows (Word, Excel, PowerPoint), Mac, Google products, iPad and standard applications (Slack, Office365, Chrome, etc.)

· Experience with Shopify POS, label scanners credit card readers and printers and usage for product & inventory management

Work Environment:

· The environment is not temperature controlled. May be exposed to factors such as temperature extremes, moving machinery and loud noise

· Standing and walking for lengthy periods, sitting intermittently

· Use office equipment such as computer, mouse, keyboard, printer

· Occasionally lift or pull up to 20 pounds

Education and Experience:

· High school diploma required; bachelor’s degree preferred

· 1 – 3 years prior experience in retail store management

· Ability to read, write, speak and understand the English language fluently, and communicate verbally and in writing at a professional level

Expected Hours of Work:

· This is a full-time position; work schedule is Wednesday through Sunday.

· Will be expected to be present and manage opening and closing procedures

$50,000 - $65,000 a year