Key Holder
Nashville, TN
Retail – Nashville Store /
Regular, Full-time /
On-site
The Key Holder is responsible for providing a positive shopping experience for customers, ensuring a clean, safe and aesthetically pleasing sales floor and meeting sales goals. This position represents the VICI brand by creating an exceptional customer experience that leaves a lasting impression and serves as backup to management on an as needed basis.
Essential Functions:
- Supports and/or performs opening duties on behalf of management (i.e. open registers, “mini floorset” with new collection, rearrange any racks/tables that don’t align with daily collection, restock products and supplies)
- Supports and/or performs closing duties on behalf of management (count and close registers, place daily deposit in safe, straighten/organize entire store and back room, take full hanger hampers to the back for warehouse team to pick up in AM, send closing text to entire team with daily updates/any items needing to be restocked in the morning and communicating any issues needing to be addressed)
- · Ensures sales floor is clean, organized and aesthetically pleasing at all times
- · Follows "VICI five-star service expectations" when greeting and supporting customers
- · Handles all customer issues regarding orders and returns; escalates customer concerns with urgency
- · Style and sell product to customers in person and over the phone; meets or exceeds sales goals
- · Package, label, and ship any phone orders
- · Acts as backup to management on an as needed basis
- · Maintain excellent knowledge of all company's products and department policies
- · Makes recommendations to improves processes that will improve department productivity
- May perform other duties as assigned in support of the overall success of the company
Competencies:
- Comfortable working in a fast-paced, startup environment with the ability to take initiative and quickly adapt to change
- Demonstrates a high degree of personal and professional integrity
- Ability to prioritize work assignments and shift work efforts based on the needs of the department or business goals
- Strong customer service orientation; demonstrates a kind and gentle approach with customers
- Ability to work independently, be self-motivated and work effectively in a team environment
- Skilled at communicating clearly both verbally and in writing
- Excellent problem-solving skills; willingness to think out-of-the-box to resolve issues
- Demonstrated knowledge and proficiency with Windows (Word, Excel, Powerpoint), Mac and Google products and standard applications (Slack, Office365, Chrome, etc.)
- Works in an indoor environment, temperature controlled
- Standing and walking for long periods, sitting intermittently
- Use office equipment such as computer, mouse, keyboard, printer
- Occasionally lift or pull up to 30 pounds
- High school diploma required
- 1-3 years prior experience in retail
- Ability to read, write, speak and understand the English language fluently, and communicate verbally and in writing at a professional level
- This is a full-time position, work schedule may include evenings and weekends
- 40 hours a week, Morning Shift and Afternoon Shift.
Work Environment:
Education and Experience:
Expected Hours of Work:
