Vida Health - Member Services Agent I

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What US city and state do you reside in?✱
What is your desired compensation?✱
Work authorization✱
- United States Citizen or Permanent Resident
- US Work Visa Holder
- No Visa: Seeking Work Authorization
Were you referred to this role?✱
- Yes
- No
If referred, please let us know the name of who referred you so they can get credit!

Member Services Agent

In which state do you reside? Note that we are not able to employ in the following states: DE, MT, ND, RI, VT, WV.✱
Why are you interested in this Member Services Role?✱
Can you work between the hours of 8-8pm ET Monday - Sunday? Please identify days or times you are not available.✱
Do you have experience using a Macbook & G-Suite: sheets/forms/doc/drive?✱
- Yes
- No
Do you have experience working within call center applications? Please list which applications and length of time you have worked within them.✱
This role involves both inbound calls for support and outbound calls to engage members. Please describe your experience in a customer service or call center role that required you to handle both.✱
What is your experience working toward specific metrics and how do you handle a day where you are not meeting those goals?✱
Our work often involves helping members with app navigation and general inquiries. Can you provide an example where you successfully guided a customer through a technical process or a digital tool or a complex issue?✱
How do you approach explaining a new program to a member who might be hesitant?✱

Additional information

U.S. Equal Employment Opportunity information (Completion is voluntary and will not subject you to adverse treatment)

Our company values diversity. To ensure that we comply with reporting requirements and to learn more about how we can increase diversity in our candidate pool, we invite you to voluntarily provide demographic information in a confidential survey at the end of this application. Providing this information is optional. It will not be accessible or used in the hiring process, and has no effect on your opportunity for employment.

Gender

Race

Hispanic or Latino
A person of Cuban, Mexican, Puerto Rican, South or Central American, or other Spanish culture or origin regardless of race.
White (Not Hispanic or Latino)
A person having origins in any of the original peoples of Europe, the Middle East, or North Africa.
Black or African American (Not Hispanic or Latino)
A person having origins in any of the black racial groups of Africa.
Native Hawaiian or Other Pacific Islander (Not Hispanic or Latino)
A person having origins in any of the peoples of Hawaii, Guam, Samoa, or other Pacific Islands.
Asian (Not Hispanic or Latino)
A person having origins in any of the original peoples of the Far East, Southeast Asia, or the Indian Subcontinent, including, for example, Cambodia, China, India, Japan, Korea, Malaysia, Pakistan, the Philippine Islands, Thailand, and Vietnam.
American Indian or Alaska Native (Not Hispanic or Latino)
A person having origins in any of the original peoples of North and South America (including Central America), and who maintain tribal affiliation or community attachment.
Two or More Races (Not Hispanic or Latino)
All persons who identify with more than one of the above five races.

Veteran status