Vida Health - Member Services Manager

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What US city and state do you reside in?✱
What is your desired compensation?✱
Work authorization✱
- United States Citizen or Permanent Resident
- US Work Visa Holder
- No Visa: Seeking Work Authorization
Were you referred to this role?✱
- Yes
- No
If referred, please let us know the name of who referred you so they can get credit!

Member Services Manager

Tell us about your experience managing a member services or customer service team. What was the size of the team? What were your primary responsibilities?✱
Describe a time you used data to identify and solve a systemic issue affecting members. How do you use key performance indicators (KPIs) to drive team performance and efficiency?✱
Provide an example of how you've led a team through a significant change, like a new product launch or a system migration. What was your approach to preparing your team? What was the outcome?✱
What specific CRM and ticketing systems have you used? How have you leveraged these tools to improve team efficiency and the member experience?✱
What is your weekly scheduling availability?✱

Additional information

U.S. Equal Employment Opportunity information (Completion is voluntary and will not subject you to adverse treatment)

Our company values diversity. To ensure that we comply with reporting requirements and to learn more about how we can increase diversity in our candidate pool, we invite you to voluntarily provide demographic information in a confidential survey at the end of this application. Providing this information is optional. It will not be accessible or used in the hiring process, and has no effect on your opportunity for employment.

Gender

Race

Hispanic or Latino
A person of Cuban, Mexican, Puerto Rican, South or Central American, or other Spanish culture or origin regardless of race.
White (Not Hispanic or Latino)
A person having origins in any of the original peoples of Europe, the Middle East, or North Africa.
Black or African American (Not Hispanic or Latino)
A person having origins in any of the black racial groups of Africa.
Native Hawaiian or Other Pacific Islander (Not Hispanic or Latino)
A person having origins in any of the peoples of Hawaii, Guam, Samoa, or other Pacific Islands.
Asian (Not Hispanic or Latino)
A person having origins in any of the original peoples of the Far East, Southeast Asia, or the Indian Subcontinent, including, for example, Cambodia, China, India, Japan, Korea, Malaysia, Pakistan, the Philippine Islands, Thailand, and Vietnam.
American Indian or Alaska Native (Not Hispanic or Latino)
A person having origins in any of the original peoples of North and South America (including Central America), and who maintain tribal affiliation or community attachment.
Two or More Races (Not Hispanic or Latino)
All persons who identify with more than one of the above five races.

Veteran status