Director, Enterprise Client Success
Manhattan, NY
Client Success – Client Success /
Full-time /
At VideoAmp, we believe in challenging paradigms to maximize value for clients. We do this by empowering companies to execute on the metrics that matter across all media investment. Our software optimizes brand marketing investments to real business outcomes instead of traditional vanity metrics. VideoAmp is backed by Mediaocean, RTL Group and six other top venture capital firms. VideoAmp is backed by Mediaocean, RTL Group and six other top venture capital firms
Technology
- VideoAmp is the software and data solutions company powering the convergence of the linear TV and digital video advertising.
- Our software solutions are designed to enable marketers and content owners to holistically plan, transact, and measure deduplicated audiences across digital video, OTT, connected and linear TV advertising.
- Our data solutions connect linear TV viewership with addressable data assets to benefit the marketing and media industries.
- We capture, validate, and measure wherever audiences engage your brand’s message, whether from set-top-boxes, on-glass automated content recognition, digital logins, or ad server log records.
- Measurement - de-duplicated, ad exposure level measurement of holistic linear and digital investment against any audience
- Planning - linear and cross channel planning leveraging traditional and advanced digital audiences
- Activation - optimization of digital or linear video investment using a holistic data-driven approach across channels
Core products include:
The Position
- VideoAmp is looking for an experienced Client Success leader with technical expertise in ad tech and TV to support the success of our clients on the platform.
- This role will lead a team of Enterprise Client Success Managers that are dedicated to delivering successful outcomes for users of our platform.
- Conduct thorough on-boarding and service end user clients to ensure successful execution of cross screen measurement planning and activation programs
- Identify feature requests and product improvements by engaging with clients
- Be able to diagnose problems, troubleshoot and solve technical issues that arise for clients
Requirements
- Bachelor’s degree
- 6+ years previous work in relevant client service or client success roles
- 3+ years managing a team of relevant technical account support
- Strong technical understanding of data driven advertising ecosystem, experience within linear AND digital advertising desirable!
- Passion for driving adoption of SaaS solutions that automate traditional media planning, measurement and activations
- Bring a revenue and growth oriented attitude to the role
- Ability to think critically about both client needs and internal solutions
- Possess strong work ethic and autonomous initiative
- Desire to work in a fast-paced, results-driven environment
Salary Range: Commensurate with experience
