Head of Source to Pay Operations

Islamabad, Pakistan
JAZZ – Finance
Full-time
Grade: L4
Last Date to Apply: 14th Nov 2019
 
As one of the top employers in the country, Jazz has a set of very strong organizational values, it expects its employees to build a unique culture, a flourishing lifestyle and continuous learning and development. The values all Jazz employees exhibit and expected to practice are being entrepreneurial, innovative, collaborative, customer obsessed and truthful.
 
Our team & you
We’re a world-class organization and have assembled the right team to begin scaling aggressively. This is an opportunity for someone who wants to be part of something big and transformative, someone who will play a critical role in driving our success and to continue and change the lives of our 58+ million customers.
 
This position leads the Source to Pay (S2P) Operations domain covering two streams, i.e. Accounts Payables and Procurement Operations;  Focuses on timely and accurate processing of all payments, expense claims, issuance of purchase orders etc  through an effective & efficient structure/framework; Ensures that defined policies, procedures and timelines are complied with;  Maintains an efficient services management system to ensure compliance with SLAs; Participates and supports  in the Continuous Improvements & S2P transformation journeys and digital transformation road-map of Finance department. These responsibilities are carried out WITH the objective to ensure service quality and business continuity in line with defined parameters, deliver operational excellence, ensure compliance with the controls framework and develop talent WITHIN the limits of organizational policies and SOPs, functional/departmental objectives, defined KPIs/SLAs and directions/guidelines from supervisor.
 
Key responsibilities:
Operations:
Ensures that operational activities within Accounts Payable and Procurement Operations are managed and performed in line with company policies/procedures/SoPs, in a timely and compliant manner;
Prepares and implements strategies for:
o   Timely and accurate processing and payments of All invoices and expense claims;
o   Timely and accurate issuance of purchase orders to concerned parties;
o   Maintaining an effective control environment in order to optimize/enhance efficiency of entire S2P operations area
o   Automation, process optimization in order to improve the monthly KPIs on accounts payables & Open POs, their ageing, follow ups, etc
o   Ensuring business continuity through accurate and seamless payment processing as per defined KPIs
Regularly reviews and analyzes current processes & procedures, benchmarks these with best practices and recommends appropriate changes for optimization and/or standardization
Ensures 100% compliance with defined SLAs throughout the year and obtains feedback from customers on the same during weekly/monthly meetings;
Regularly interacts with and participates in meetings with internal departments to discuss operational issues, challenges and appropriate solutions;
 
Service Management:
Implements a flexible and transparent service management framework for achieving defined targets
Attends service review meetings on monthly basis to present SLAs results, exchange opinion on action points and projects to upscale productivity and outcomes
Administers service quality improvement by conducting customer satisfaction surveys and gathering feedback
Receives action points, agree/provide timelines, responsibilities etc. and ensures that all such requirements are met accurately and in a timely manner
Discusses service matters and processes with the line manager and relevant stakeholders in tactical meetings on weekly basis in order to ensure improvement and maintenance of service quality
Engages in the overall digital transformation road map of finance departments
 
Compliance and Controls           
Ensures that all agreed KPIs and SLAs are compiled with by the team
Ensures that all controls and compliance requirements are complied with, both at processes and execution levels
Ensures that all key controls in S2P Operations domain are always in “effective” state
Supports internal controls team in carrying out management self-assessment exercise, testing of key and non-key controls and taking corrective actions where required
Provides required support to both internal and external auditors and ensures 100% compliance to data provisioning requests
 
People Management:
 Provides effective and inspiring leadership to direct reports; Ensures parity among subordinates with regards to learning and growth opportunities
Builds a conducive environment for engaged and committed team; Creates a sense of purpose and self-fulfillment among subordinates
Creates a continuous improvements and process optimization culture/mindset within the team
Delegates the responsibilities to the direct reports and creates a sense of urgency; Keeps the team emotionally aware, sensitive and open to accept planned changes for the greater good
Leads by example, motivates and maintains a competent and high performing staff, capable to meet current and future needs; Identifies training and development requirements of subordinates to take future roles
Manages performance of direct reports through objective setting, continuous support, feedback and formal appraisal;
Handles administrative issues related to HR i.e. recruitment of talent, conflict management, grievances handling, disciplinary issues etc. of the Department
 
A bit about you:
We are looking for someone with a positive mindset who believes in collaboration with excellent communication skills with:
·        A member of any professional accounting body, with 10 + years in Finance/Accounting/Operations and Team Handling Experience
·        Strong Business Acumen
·        Clear understanding of Customer Centric Approach
·        Extensive knowledge of Accounts Payable and Procurement Operations Processes, particularly in Oracle environment. Experience in Oracle Fusion/Cloud will be an advantage
·        In-depth knowledge of Stakeholder management
·        Good knowledge of IFRS and accounting concepts.
·        Knowledge of working in/around Shared Services Centre environment will be a plus.

Essential skills for this role:
·        Leadership
·        Decision Making & Problem Solving
·        Analytical
·        Conflict Resolution
·        Decision Making
 
Working at the VEON GROUP demands a high standard of business ethics and adherence to our legal obligations, our values and our Code of Conduct and supporting compliance policies and procedures. Our pioneering spirit is embodied in our values to be customer obsessed, entrepreneurial, innovative, collaborative, and truthful.  Being truthful requires us to act ethically, honestly, and with integrity. 
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