Monobrand Operations Senior Executive
Anywhere in Bangladesh
BANGLALINK – Customer Experience and Service
· Cross & Up sell GA, iTop up, device, accessories, data & any other alternative revenue component to walk-in customers as per communicated guidelines and associated target volume
· Promote and complete potential duplicate dial sell to customers by highlighting benefits and ease of process
· Retain customers in network by providing crucial services like SIM Replacement within allocated turnaround time
· Validate user of SIM through BTRC acknowledged parameters, cater effectively to customer queries and suggestion
· Properly maintain and report on sales & service log and other assets in the store inventory to reconcile the stock with periodic cut off time
Required Academic Qualifications
· BBA from any UGC approved university
· 1-3 years’ experience with 1 years’ minimum relevant experience in Sales and Customer Service in Telecom industry
Required Knowledge & Skills
· Knowledge of Sales and Customer service
· Technical knowledge to understand customer critical query
· Basic knowledge of device markets, customer acquisition and customer experience parameters
· Knowledge of concepts, principles and practices of consumer behavior field.
· Basic knowledge of latest technology interventions in Telecom sector.
· Primary Knowledge of regulatory requirements.
· Computer literacy to generate primary level reporting
If you are interested to pursue a career with us and you have the required experience & skills, please apply with an updated CV on or before October 19 , 2019.
Banglalink, one of the leading digital communications service providers in Bangladesh with over 32 million subscribers, and a subsidiary of Netherlands based company VEON Ltd.
Working at VEON demands a high standard of business ethics and adherence to our legal obligations, our values and our Code of Conduct and supporting compliance policies and procedures. Our pioneering spirit is embodied in our values to be customer obsessed, entrepreneurial, innovative, collaborative, and truthful. Being truthful requires us to act ethically, honestly, and with integrity.
Follow us in our company page www.linkedin.com/company/banglalink to learn more about Banglalink and our career opportunities.
“ Thank you for your application. Please note that your resume will be stored with us for the purpose of present and future recruitments only.”