Credit & Monitoring Analyst

Lahore, Pakistan
JAZZ – Jazz Business
Grade: L1
Last Date to Apply: 7th Nov 2019

As one of the leading employers in the country, Jazz epitomizes the philosophy that each Jazz employee is passionately living a better every day inspired and enabled by visionary leadership, a unique professional culture, a flourishing lifestyle, and continuous learning and development.

Our Team & You
As one of the largest private sector organizations in Pakistan, our objective is to continue to change the lives of our 57 million+ customers for the better. This is an opportunity for someone who wants to be part of something transformative, someone who can play a critical role in driving our success. Together, we can empower millions more with the tools necessary to progress in an increasingly digital economy. 

What the first 30-60-90 days in the job will look like?
-Within 30 days you will:
Attend and graduate from our company-wide on boarding process along with a detailed orientation program where you will learn about Jazz’s core values, business, and products
Meet the relevant stakeholders concerning your team and role and focus on relationship building
Develop understanding of your division, function, its structure, and your role
Develop an understanding of the Jazz policies & processes
Collaborate with End User Departments to understand requirements and discuss and enable solutions for their needs
-Within 60 days, you will:
Evaluate New/Existing Companies for Waiver Issuance
Be responsible for Credit Limit Change/Waiver Code Update
Be responsible for restoration/Blocking/Suspension/B2B Re verification/IR usage monitoring
Obtain procurement requirements from different stakeholders;
Analyze requests and collaborates with relevant stakeholders to devise relevant solutions/sourcing
Analyze the issued leverage & take appropriate leverage Issuance decision(s); you will do it for the Fixed side as well (Waiver Part)
Negotiate with vendors for procuring goods/ services as per received requirements;
Foster healthy relationship with vendors and resolves any queries/issues within specified timelines;
Handle daily credit monitoring and dunning activities 
 -Within 90 days to onwards you will:
Help preparing Development Plan for the domain.
Be involved in team reporting, audit and monitoring of credit activities
Be involved in fraud control monitoring
Build a strong relationship with End User and be able to translate their requirements into procurement specific requirements

A brief about your department:
Credit Monitoring & Evaluation team is sub unit of BSD Operations of Jazz Business. BSD Operations is focused towards attainment of highest possible quality standard process development and enforcement for Jazz business channels, Conduct UAT for Jazz Business Products Maintain Jazz business collections for all channels and Credit Monitoring & Evaluation team is looking after all Jazz business channels accounts credit evaluation for onboarding and recurring usage monitoring.
The structure of the team you will join is:
You will be reporting to the Manager Credit Collection & Invoicing and will be based in Lahore. You will have 4 peers who will be striving with you to facilitate our Jazz business customer base.
The two (02) main priorities of the team as a whole are:
Holding highest possible quality standards for customer facilitation in terms of Credit analyzing.
Create a culture that supports the values’ based behaviors in our ways of work
With which other stakeholders the successful candidate will work with functional/regional/ within the team:
You will work with internal and external stakeholders including departmental head/Regional manager, internal Jazz Business consultant team members, and all functions of Jazz business for effective evaluation and analyzing of credit keeping in view department goals and Objective.
What would be the result of those interactions if we assume 100% collaboration?
Collaborative efforts will result in bringing in new and existing Business accounts with excellent credit history and making higher revenue with near real 100% cash flow for all Jazz business channels.
The three (03) must have past experiences the best candidate should have.
Service/Telecom industry experience in the corporate sector
Strong knowledge of BSS system  
Essential skills must have: 
Strong interpersonal skills
Problem solving attitude
Result oriented
Good Listener
Customer centricity to identify and address process gaps
Drive for results to own initiatives and continuously evolve in line with analysis and feedback
Ability to work effectively in a pressure
Basic SQL knowledge will be preferred
Working at the VEON GROUP demands a high standard of business ethics and adherence to our legal obligations, our values and our Code of Conduct and supporting compliance policies and procedures. Our pioneering spirit is embodied in our values to be customer obsessed, entrepreneurial, innovative, collaborative, and truthful.  Being truthful requires us to act ethically, honestly, and with integrity. 
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