Customer Service Representative – Inbound/Outbound (Remote)

Remote - USA / Akron, OH / Atlanta, GA / Charlotte, NC / Cincinnati, OH / Cleveland, OH / Columbus, OH / Dallas, TX / Houston, TX / Jacksonville, FL / Lakeland, FL / Orlando, FL / Raleigh, NC / Virginia Beach, VA / Winston-Salem, NC
Operations – Customer Service /
Full-Time /
Remote

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Eligibility

  • Are you eligible to work in the US without a need for sponsorship now or in the future? (Offer of employment is contingent upon providing proof of work eligibility status)
  • Are you 18 years or older?
  • Qualified candidates applying for the position will be required to successfully pass a background check and an employment verification check as part of the qualification process in accordance with local and state laws and regulations. Are you willing to submit your information for the background requirement?
  • Have you ever worked for our company before?
  • If yes, when did you leave VIPdesk Connect?

Residency/Location

  • This position is currently available in the following states: AR, AZ, FL, GA, IN, KY, MD, NV, NM, NC, OH, SC, TN, TX, UT, VA, and WI. We are not able to hire new team members for employment in other states. Do you currently reside in one of these locations?

Education

Home Office Requirements

  • This is a remote/telework position Team Members are required to provide a remote office that meets VIPdesk Connect's security standards. As a requirement for the telework arrangement, Team Members will be responsible for providing all office supplies and equipment, including Internet access, router, modem, web camera, computer and headset. Are you able to meet this requirement?
  • Please enter your confirmation number from the verify step at https://verify.vipdesk.com. If you have not run, please do so now and the enter code.
  • When you ran the computer check at https://verify.vipdesk.com, did you pass?

Customer Service Experience

  • What’s one thing about you that would make you successful in this Customer Service role, beyond what’s on your resume?

Technical Skills

  • Which of the following CRMs (Customer Relationship Management tools) have you worked with for at least 6 months in a professional capacity?
  • If you selected "other," please specify.

Compensation - Generation Tux

  • Compensation for the Customer Service Representative Level 1 position is an hourly rate of $18.00. (Hourly rates are higher for locations with higher minimum wages.) Would you agree to this pay structure if offered employment

Availability - Generation Tux

  • We are hiring full-time team members who can be scheduled to work a shift between the hours of 10:00am and 6:00pm ET Monday-Sunday, (30-40 hours per week; for up to 5 days). Please let us know your availability:

CERTIFICATION AND AGREEMENT

  • I hereby certify that the facts set forth in the above employment application are true and complete to the best of my knowledge and authorize VIPdesk Connect to verify their accuracy and to obtain reference information on my work performance. I hereby release VIPdesk Connect from any/all liability of whatever kind and nature which, at any time, could result from obtaining and having an employment decision based on such information. I understand that, if employed, falsified statements of any kind or omissions of facts called for on this application shall be considered sufficient basis for dismissal. I understand that should an employment offer be extended to me and accepted that I will fully adhere to the policies, rules and regulations of employment of the Employer. However, I further understand that neither the policies, rules, regulations of employment or anything said during the application or interview process shall be deemed to constitute the terms of an implied employment contract. I understand that any employment offered is for an indefinite duration and at will and that either I or the Employer may terminate my employment at any time with or without notice or cause.
  • UNDER MARYLAND LAW, AN EMPLOYER MAY NOT REQUIRE OR DEMAND, AS A CONDITION OF EMPLOYMENT, PROSPECTIVE EMPLOYMENT, OR CONTINUED EMPLOYMENT, THAT AN INDIVIDUAL SUBMIT TO OR TAKE A POLYGRAPH EXAMINATION OR SIMILAR TEST. AN EMPLOYER WHO VIOLATES THIS LAW IS GUILTY OF A MISDEMEANOR AND SUBJECT TO A FINE NOT EXCEEDING $100.

U.S. Equal Employment Opportunity information   (Completion is voluntary and will not subject you to adverse treatment)

Our company values diversity. To ensure that we comply with reporting requirements and to learn more about how we can increase diversity in our candidate pool, we invite you to voluntarily provide demographic information in a confidential survey at the end of this application. Providing this information is optional. It will not be accessible or used in the hiring process, and has no effect on your opportunity for employment.