Customer Service Order Administrator

Omaha, NE
PetIQ Omaha – Customer Service /
Full Time, Non-Exempt /
PetIQ provides convenient and affordable pet health and wellness products and veterinary services to pets and their families through retail and ecommerce channels across the country.
We are advocates for pet parents, because we believe that all pet parents should be able to provide necessary care that enhances the lives of their pets.

Why join the PetIQ Team?
·         Great company culture
·         Company is in growth mode, come be a part of our exciting growth
Full time employee benefits include:
·         Medical, Dental, Vision
·         Flex Spending Account
·         Company Paid Life Insurance
·         401(k) with Company Match
·         Employee Assistance Program (EAP)
·          8 Paid Holidays, 2 Personal Days and PTO
·         Short and Long Term Disability Insurance

The Customer Service Order Administrator will be working alongside our licensed veterinary technicians and customer service order administrators to process prescription orders received for our clients, and other necessary duties as order volume allows. 

Essential Duties and Responsibilities:

    • Evaluate client records to validate prescription requests. 
    • Learn and follow workflow for prescription request approval, denial, and escalations. 
    • Ensure compliance using internal and external tools and tracking documents. 
    • Maintaining and merging duplicate profile accounts in the proprietary CRM solution. 
    • General clerical functions, including faxing and mailing pet records and rabies tags, and processing returned mail. 
    • Other duties or functions as requested. 

Knowledge, Skills, Abilities:

    • Microsoft Office suite, including Outlook, Excel, and Word.
    • Intermediate PC skills.
    • Strong interpersonal skills with colleagues and managers, as well as with pharmacy partners.
    • Ability to apply logic and reasoning in the context of the work.
    • Detail oriented, ensuring accurate and reliable work product and data entry.
    • Listen and understand information and ideas.
    • Interpret and apply instructions and guidelines to resolve work problems.
    • Punctual and able to consistently maintain assigned schedule.
    • Display professional and positive conduct.
PetIQ is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race (including traits historically associated with race, including hair texture and protective hairstyles, such as afros, braids, locks, and twists), creed, caste, color, religion, sex (including pregnancy, childbirth, and related medical conditions), gender identity or expression, sexual orientation, national origin (including ancestry), genetics, physical or mental disability (including obesity, HIV, or hepatitis C status), age, marital status, or honorably discharged veteran or military status, or any other applicable characteristics protected by applicable federal, state, or local law.
By submitting this application, I certify that my answers are true and complete to the best of my knowledge. If this application leads to employment, I understand that false or misleading information in my application or interview may result in my release.